2024 Jeep Wrangler/Gladiator Uconnect Software Update TSB 08-243-24

Owners of 2024 Jeep Wrangler and Gladiator vehicles equipped with the Uconnect 5 Nav W 12.3" Display (ECE) (Sales Code UHX) may experience a range of issues with their infotainment system. The Jeep Wrangler Uconnect update detailed in TSB 08-243-24, issued on November 20, 2024, provides a software solution to address these concerns.

Symptoms of Uconnect Malfunction

Customers may observe one or more of the following problems with their Uconnect 5 Nav system:

• Inability to select the Turn by Turn Navigation.
• Blank Performance Pages, even though "Rearview Camera (RVC) Functions Normally)" operates.
• Android Auto® Voice Recognition (VR) is inoperative.
• Media tuner experiences delays.
• Charge Schedule not accepting updates via phone, while "Rearview Camera (RVC) Functions Normally)" functions.
• Ambient light is inoperative.
• Map in Instrument Panel Cluster (IPC) is inoperative.
• Media Widget appears blank.
• Navigation map displays black.
• Off-Road Pages are inoperative, though "Rearview Camera (RVC) Functions Normally)" works.
• VR is inoperative.
• Incorrect song title is displayed for "Carplay® only".
• Radio display switches from Media Page to Home Page, with "Rearview Camera (RVC) Functions Normally)" still active.
• "Ghost touch on Navigation screen" is observed.
• Widgets are missing.
• New User Profile does not load.
• The system returns to the wrong page after a View Camera Event is selected in the Camera View Pages, with "Rearview Camera (RVC) Functions Normally)" working.

Important Warnings for the Update Process

Several critical notes are provided for technicians performing the update, which owners should also be aware of:

• Do not remove USB Device during the update process. The system will reboot and start the update, and removing the USB can interrupt this critical process.
• The vehicle's engine should be running the entire time the radio is being flashed to ensure stable power supply.
• If an error message like "Invalid_Binary_Switch" appears after a successful radio update, please ignore this error and click ok. This is a known occurrence that does not indicate a problem with the update.
• After the update, customers may need to repeat the wireless device pairing process after deleting any existing pairings from their phone.

Diagnosis and Trigger Conditions

To diagnose these issues, technicians use a Scan Tool (wiTECH) with diagnostic procedures available through DealerCONNECT/Service Library. They verify that all related systems are functioning correctly. If a customer describes any of the symptoms listed above, the repair procedure outlined in TSB 08-243-24 is to be followed. The failure code to be used by dealers for this Jeep Wrangler Uconnect update is CC (Customer Concern).

Repair Procedure Summary

The repair involves inspecting the radio software level and, if necessary, updating it to version U33.43 using a USB flash drive. The process includes:

1. Checking Current Software Version: Technicians access