2019-2024 Jeep 12V Battery Low Charge Mobile Notification TSB

Owners of certain 2019-2024 Jeep vehicles may receive a "Vehicle's 12V battery Low Level Charge notification on customer's mobile application." This notification is addressed by Stellantis Technical Service Bulletin (TSB) 08-149-24, issued on June 27, 2024. This bulletin clarifies the purpose of these alerts, which are part of a new feature in the My Uconnect and My Alfa Connect mobile applications.

The TSB, categorized under Group 08 - Electrical, applies to vehicles equipped with a Global Telematics Box Module (Sales Code RDG). The primary goal of this new system is to provide instructions for the correct management of the vehicle's 12V battery, ensuring it remains in ideal operating conditions.

Symptoms

The main symptom owners will notice is the "Vehicle's 12V battery Low Level Charge notification on customer's mobile application." This Jeep 12V battery notification appears within a specific section of the My Uconnect or My Alfa Connect app's menu. These messages are designed to inform drivers about the state of their 12V battery.

Cause

The cause of these notifications is the implementation of new notification criteria within the customer mobile applications (My Uconnect / My Alfa Connect). These criteria are designed to help vehicle owners keep their 12V battery in ideal operating conditions by providing timely reminders and information.

What the Notification Means

A new feature has been introduced in the My Uconnect App to provide instructions on managing the vehicle's 12V battery correctly. When the battery's state of charge falls below a certain threshold, pop-ups or notifications may appear in the app. These are not necessarily indicators of a fault but rather reminders.

The app may display messages such as:

• "A friendly reminder! Using your vehicle's lights, entertainment, and/or climate without the vehicle running can reduce 12v battery efficiency. Please operate your vehicle to assist in recharging the battery level for optimal vehicle performance."
• "The state of charge of the 12V battery of your vehicle may be lower than the recommended levels. Refer to the Vehicle Info section for more details."

These notifications are activated under non-critical conditions of the battery charge status. They serve as a reminder of instructions already present in the user manual and vehicle maintenance guidelines, aimed at maintaining the 12V battery in ideal operating conditions.

Important Warnings

Stellantis Technical Service Bulletin 08-149-24 explicitly states that if a customer contacts dealer service about this notification and there are no other complaints or anomalies, "Please do not carry out any repair on the car if there are no further anomalies or complaints." The notification itself is not evidence of an anomaly and is intended as a reminder for proper battery management.

Owner Action

If you receive a Jeep 12V battery notification through your My Uconnect or My Alfa Connect app, it is important to understand that it is likely an informational message. Review the specific message provided in the app, as it often contains guidance on how to manage your battery. Operating your vehicle regularly helps recharge the battery. Always refer to your vehicle's user manual for detailed information on battery care and maintenance. If you have concerns beyond these notifications, contact your dealer for diagnosis.

Policy

This bulletin is provided for