2024 Jeep Wrangler Jack Kit Spacer Missing CSN 48B
FCA US LLC has issued Customer Satisfaction Notification 48B for approximately 8,500 2024 Jeep Wrangler vehicles where the Jack Kit Spacer may not have been installed. This notification details the repair procedure and how owners can get their vehicle serviced free of charge.
What's Being Addressed
FCA US LLC has identified that the Jack Kit Spacer may not have been installed during the manufacturing process on approximately 8,500 2024 Jeep Wrangler (JL) vehicles. This issue is being addressed under Customer Satisfaction Notification (CSN) 48B.
Symptoms and Potential Issues
The primary symptom is the absence of the Jack Kit Spacer in the spare tire compartment tools. While the document does not specify immediate safety risks, ensuring all components of the jack kit are present and correctly stored is important for proper vehicle maintenance and emergency preparedness. The Jeep Wrangler Jack Kit Spacer is a crucial part of the vehicle's standard equipment.
Repair Procedure Summary
The repair involves providing and installing the missing Jack Kit Spacer. This service will be performed by authorized Chrysler, Dodge, Jeep, or RAM dealers. The estimated labor time for this procedure is very short, approximately 0.1 hours.
Required Parts
The specific part required for this service is the Jack Kit Spacer 35" Wheel, with part number CCAR48B1AA. No special tools are required to perform this service procedure.
Important Dealer Instructions
Dealers are instructed to complete this campaign service on any involved new vehicles before retail delivery. They must also perform this repair on vehicles in used inventory and those brought in for service. Dealers can identify involved vehicles using the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP).
FCA US LLC is notifying all involved vehicle owners by mail. Dealers are requested to use the provided VIN lists to follow up with owners and schedule appointments. It is important to note that VIN lists may contain confidential owner information, which must only be used for the purpose of this notification.
Owner Actions
If you own a 2024 Jeep Wrangler and receive a notification regarding Customer Satisfaction Notification 48B, you should schedule an appointment with your authorized Chrysler, Dodge, Jeep, or RAM dealer. The repair, which involves providing and installing the Jack Kit Spacer, will be performed free of charge (parts and labor). The estimated repair time is minimal, but dealers will require additional time for check-in, preparation, and check-out. It is recommended to bring the owner letter with you to the dealership.
If you have already paid to have this specific condition repaired, you may be eligible for reimbursement by visiting www.fcarecallreimbursement.com.
Additional Information
For any questions or assistance regarding this action, owners can contact their Service and Parts District Manager or Customer Service / Field Operations FCA.
NHTSA ID: 11001081
Frequently Asked Questions
- What is Customer Satisfaction Notification 48B?
- Customer Satisfaction Notification 48B is an action by FCA US LLC to address 2024 Jeep Wrangler vehicles that may have left the factory without the Jack Kit Spacer being installed in the spare tire compartment tools.
- How do I know if my 2024 Jeep Wrangler is affected by the missing Jack Kit Spacer?
- FCA US LLC will notify all involved vehicle owners by mail. You can also contact your authorized Chrysler, Dodge, Jeep, or RAM dealer, who can check your vehicle's VIN using their internal systems like the Global Recall System (GRS) or Vehicle Information Plus (VIP).
- What is the repair for the missing Jack Kit Spacer?
- The repair involves providing and installing the correct Jack Kit Spacer, part number CCAR48B1AA, into your 2024 Jeep Wrangler. This service will be performed free of charge at an authorized dealership and takes approximately 0.1 hours of labor (labor operation 22-48-B1-82).
- Will I be charged for the repair related to CSN 48B?
- No, FCA US LLC will repair your vehicle free of charge, covering both parts and labor, if it is affected by Customer Satisfaction Notification 48B. If you have previously paid for this repair, you may be eligible for reimbursement.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2024 model year
970 complaints, the 4th most of 41 model years on file. Owners reported 14 crashes, 13 fires and 7 injuries for this year, which also has 14 recalls on file.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2014 | 658 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2024 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 26V327000 — Back Over Prevention (May 2026)
- 25V766000 — Engine (Nov 2025)
Recent owner reports
Since the 68C Recall software update was performed on my Jeep, the vehicle has experienced recurring, unexpected losses of motive power while driving in Electric Mode. During these events, pressing the accelerator yields no response.
Read owner complaints →The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V710000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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