2021-2024 Jeep, Ram, Dodge Spring Front Isolator TSB
This manufacturer communication (NHTSA ID 10248848) outlines a specific pre-replacement procedure for technicians concerning the spring front upper isolator on certain 2021-2024 Jeep, Ram, and Dodge vehicles. It advises contacting FCA before proceeding with a replacement.
Also applies to
- Jeep Gladiator
- 2021–2023
- Jeep Grand Cherokee
- 2021–2023
- Jeep Grand Wagoneer
- 2022–2023
- Jeep Wagoneer
- 2022–2023
- Jeep Wrangler
- 2021, 2022, 2024
- Dodge Durango
- 2021, 2022, 2024
- Ram 1500
- 2021–2024
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Purpose of This Manufacturer Communication
This manufacturer communication, identified as NHTSA ID 10248848, provides a critical procedural step for technicians addressing issues with the spring front upper isolator. It applies to a range of 2021-2024 Jeep, Ram, and Dodge vehicles. This advisory aims to ensure proper diagnostic and repair protocols are followed before replacing this specific suspension component.
The communication highlights a necessary pre-replacement check for the spring front upper isolator. This ensures that technicians consult with the manufacturer before proceeding with a part replacement. This process helps to streamline repairs and prevent unnecessary part changes.
Important Technician Advisory
Before replacing the "Spring Front Upr - Isolator," technicians are instructed to contact FCA. This step is mandatory to obtain specific guidance or approval. If no response is received from FCA within 15 minutes, technicians may then proceed with the repair.
This specific instruction is a key part of the 2023 Jeep Wrangler manufacturer_communication. It emphasizes a structured approach to diagnosing and repairing potential issues related to this component across various models.
What Owners Should Know
While this manufacturer communication (NHTSA ID 10248848) is primarily directed at service technicians, it is important for owners to be aware of its existence. If your 2021-2024 Jeep, Ram, or Dodge vehicle, such as a 2023 Jeep Wrangler, requires service involving the spring front upper isolator, this advisory ensures that your dealership follows the manufacturer's recommended procedure. This pre-replacement check helps confirm that the correct repair is performed, potentially avoiding unnecessary costs or repeat visits.
Source: NHTSA Manufacturer Communication 10248848.
Frequently Asked Questions
- What is NHTSA Manufacturer Communication 10248848 about?
- This communication provides a specific procedural step for technicians regarding the "Spring Front Upr - Isolator" on certain 2021-2024 Jeep, Ram, and Dodge vehicles. It advises technicians to contact FCA before replacing this part.
- Which vehicles are affected by this manufacturer communication?
- This communication applies to various 2021-2024 models, including the Jeep Wrangler, RAM 1500, Dodge Durango, Jeep Gladiator, Jeep Grand Wagoneer, Jeep Wagoneer, and Jeep Grand Cherokee.
- Why do technicians need to contact FCA before replacing the spring front upper isolator?
- The communication requires technicians to contact FCA for guidance or approval before replacing the spring front upper isolator. This ensures that the proper diagnostic and repair protocols are followed, helping to prevent unnecessary part replacements.
- What should I do if my vehicle needs a repair involving the spring front upper isolator?
- If your vehicle, such as a 2023 Jeep Wrangler, requires service for the spring front upper isolator, you should ensure your dealership is aware of and follows the procedures outlined in NHTSA Manufacturer Communication 10248848.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2023 model year
378 complaints, the 20th most of 41 model years on file. Owners reported 11 crashes, 7 fires and 8 injuries for this year, which also has 16 recalls on file.
Equipment, the system this article covers, accounts for 121 of 18,838 complaints (1%), including 1 for 2023.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2023 | 378 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2023 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 25V741000 — Electrical System (Oct 2025) — Park outside
- 25V710000 — Electrical System (Oct 2025)
Recent owner reports about equipment
Read owner complaints →Level 2 Charger for my vehicle. Purchased a Juicebox 32 Enel X Way and the company decided to cease operation in North America. Now I have equipment I paid $579 for that is inoperable and still under the supposed warranty.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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