2024 Jeep Wrangler Switch-Mirror Electrical System TSB
This manufacturer communication (NHTSA ID 10248502) for 2021-2024 Jeep Wrangler and 2021, 2023 Jeep Gladiator models provides diagnostic procedures for the switch-mirror electrical system. It emphasizes proper testing before replacing the switch to prevent misdiagnosis and unnecessary repairs.
Also applies to
- Jeep Gladiator
- 2021, 2023
- Jeep Wrangler
- 2021–2023
Jeep has released a manufacturer communication, identified by NHTSA ID 10248502, concerning the switch-mirror electrical system in certain 2021-2024 Jeep Wrangler and 2021, 2023 Jeep Gladiator vehicles. This technical service bulletin (TSB) aims to guide technicians through proper diagnostic procedures for issues related to the rearview mirror controls.
The primary objective of this communication is to ensure accurate diagnosis of the switch-mirror component before any parts are replaced. This helps prevent unnecessary repairs and costs associated with misdiagnosis of the electrical system.
Symptoms
Owners may experience various issues related to the rearview mirror controls or other electrical functions associated with the switch-mirror assembly. These could include unresponsive mirror adjustments, intermittent operation, or other electrical malfunctions affecting the VISIBILITY:REARVIEW MIRRORS/DEVICES system.
Important Diagnostic Guidance
This manufacturer communication specifically advises technicians to perform thorough diagnostic steps before considering a replacement of the switch-mirror. The document states: "Before replacing this Switch, please follow the service procedures to properly diagnose it." This is crucial to avoid replacing a functional part due to an underlying electrical system issue elsewhere.
Repair Procedure Summary
For technicians, the recommended procedure involves a series of steps to accurately diagnose the switch-mirror. First, the switch must be removed from the vehicle. Following removal, technicians are instructed to check the continuity on each pin of the switch. This continuity check should be performed based on a specific table found within the service procedures.
If, after completing these tests, the switch is still determined to be faulty, technicians are advised to contact FCA for further guidance. If no response is received within 15 minutes, the technician may then proceed with replacing the switch. This detailed process ensures that the root cause of the electrical system problem is identified and addressed correctly.
Owner Action
If you own a 2021-2024 Jeep Wrangler or a 2021, 2023 Jeep Gladiator and are experiencing issues with your rearview mirror controls or other related electrical system components, it is recommended to visit an authorized Jeep dealership. Inform them about any symptoms you're observing. The dealership technicians will use this 2024 Jeep Wrangler manufacturer_communication (NHTSA ID 10248502) to properly diagnose and address the issue, ensuring that the correct repair is performed without unnecessary parts replacement.
Source: NHTSA manufacturer communication 10248502.
Frequently Asked Questions
- What is the purpose of the 2024 Jeep Wrangler manufacturer_communication (NHTSA ID 10248502)?
- The purpose of this manufacturer communication is to provide technicians with a detailed diagnostic procedure for the switch-mirror electrical system, ensuring proper testing is conducted before replacing the switch to avoid misdiagnosis and unnecessary repairs.
- What should a technician do before replacing the switch-mirror?
- Before replacing the switch-mirror, a technician must remove the switch and check the continuity on each pin based on the service procedures. This diagnostic step is critical to confirm the switch is indeed faulty.
- Which vehicles are affected by this manufacturer communication?
- This manufacturer communication affects 2021-2024 Jeep Wrangler models and 2021, 2023 Jeep Gladiator models.
- How can I ensure my vehicle is properly diagnosed for a switch-mirror electrical issue?
- If your vehicle is experiencing switch-mirror electrical system issues, visit an authorized Jeep dealership. Their technicians are instructed to follow the diagnostic steps outlined in manufacturer communication NHTSA ID 10248502 to accurately identify and resolve the problem.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2024 model year
970 complaints, the 4th most of 41 model years on file. Owners reported 14 crashes, 13 fires and 7 injuries for this year, which also has 14 recalls on file.
Electrical System and Visibility, the system this article covers, accounts for 3,765 of 18,838 complaints (20%), including 568 for 2024.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2014 | 658 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2024 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 26V327000 — Back Over Prevention (May 2026)
- 25V766000 — Engine (Nov 2025)
Recent owner reports about electrical system and visibility
Since the 68C Recall software update was performed on my Jeep, the vehicle has experienced recurring, unexpected losses of motive power while driving in Electric Mode. During these events, pressing the accelerator yields no response.
Read owner complaints →The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V710000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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