2021-2023 Jeep Compass Uconnect Radio Software Update TSB 08-244-24

This Technical Service Bulletin (TSB) 08-244-24, issued on November 23, 2024, addresses various performance issues with the Uconnect 5 NAV W 10.1 Display system in certain 2021-2023 Jeep Compass vehicles. The primary solution for these concerns is a software update to the radio system, bringing it to software level T27.52.

Symptoms

Owners of affected 2021-2023 Jeep Compass vehicles may experience one or more of the following issues with their Uconnect system:

• "Speed limit sign on Instrument Panel Cluster (IPC) is showing incorrect speed."
• "Touch freeze/disassociated center stack display off."
• "Car Play/Android Auto wireless disconnection at toll gates."

These symptoms indicate that the Uconnect system's radio software may be outdated, requiring the prescribed update to resolve the performance anomalies.

Diagnosis

Before performing the software update, technicians should use a Scan Tool (wiTECH) to verify that all related systems are functioning correctly. Any Diagnostic Trouble Codes (DTCs) or other symptom conditions not listed in this bulletin must be recorded and addressed separately before proceeding with the TSB 08-244-24 radio software update.

Important Warnings

• If a security message appears asking, "Do you want to view only the web page content that was delivered securely?", technicians should press 'No' to continue.
• When downloading the software file, always select the "MAC" version, regardless of the computer being used.
• If the software cannot be downloaded, ensure proper security access. If access is an issue, the Service Manager or Shop Foreman should download the update.
• A blank 64GB USB flash drive is required for each radio update, and additional updates cannot be made on the same USB flash drive.
• The downloaded .zip file containing the software must NOT be extracted; it should be placed directly into the root folder of the USB flash drive.
• If the update is unsuccessful, the software must be re-downloaded from the portal and the procedure repeated. This can occur if the software file is corrupted due to network connection issues during download.
• If the "Restart Radio" function is missing from the settings menu, the radio can be restarted by pressing the on/off button on the volume knob for approximately 15 seconds.

Repair Procedure Summary

The repair for the Jeep Compass Uconnect radio update involves several steps to ensure the radio software is successfully updated to version T27.52:

1. Check Current Software Level: Access the radio display menu, select "Vehicle," then "System Information" to check the current software level. If it is already T27.52, no update is needed for this bulletin's symptoms.
2. Prepare USB Flash Drive: If an update is required, a blank 64GB USB flash drive, formatted as NTFS, must be prepared.
3. Download Software: Technicians must go to DealerCONNECT > Service > Uconnect Command Center > Uconnect > More Information > Dealer software downloads to obtain the necessary files. The "MAC" version of the software should be selected, and the downloaded .zip file should be copied directly to the root folder of the USB flash drive without extraction.
4. Initiate Update: With the vehicle's ignition in the ON position, insert the prepared USB flash drive into the USB port. A pop-up will appear on the radio display; select "Update Now" to begin. Another warning will appear; press "Continue" to proceed.
5. Monitor Progress: The update process can take up to two hours. Monitor the progress until it reaches 100%. Once completed, a pop-up will confirm the update; press "OK."
6. Final Steps: Remove the USB flash drive. Restart the radio by navigating to "Setting," "Reset," and then "Restart Radio" in the menu. If this option is unavailable, press and hold the volume knob's on/off button for about 15 seconds. Finally, turn off the vehicle and wait five minutes before verifying that the radio software version is T27.52.

Required Tools or Parts

• A blank 64GB USB flash drive, formatted as NTFS.
• Access to DealerCONNECT/Service Library for software download.

Owner Action

If your 2021-2023 Jeep Compass is experiencing issues such as an incorrect speed limit sign display, a frozen touchscreen, or wireless CarPlay/Android Auto disconnections, it is recommended to visit your authorized Jeep dealership. Inform them of the symptoms and mention Technical Service Bulletin (TSB) 08-244-24. The dealership will perform the necessary radio software update to T27.52. This update is reimbursable under warranty provisions, meaning it should be performed free of charge if your vehicle is still under warranty.

NHTSA ID: 11010781