2021-2025 Hyundai Bluelink Connectivity AVN Pinhole Reset

Hyundai has released Service Campaign 25-01-024H (also known as 9C1) to address issues with Hyundai Bluelink connectivity. This campaign provides a procedure for an AVN (Audio, Video, Navigation) pinhole reset to reestablish proper Bluelink service functions.

Symptoms

Owners may experience a complete loss of connectivity for their Bluelink services or frequent interruptions while using various Bluelink functions. These symptoms indicate an underlying issue with the vehicle's communication with Verizon's network, leading to unreliable Hyundai Bluelink connectivity.

Diagnosis / Trigger Conditions

The root cause of the Hyundai Bluelink connectivity problem is identified as an irregular disconnection from Verizon's communication network. This can prevent the AVN system from maintaining a stable connection, leading to the observed service interruptions.

Important Warnings

Dealers are mandated to perform this service campaign on all affected vehicles before customer retail delivery. It must also be completed whenever an affected vehicle is brought into the shop for any maintenance or repair. Dealers can identify open campaigns by accessing the "Vehicle Information" screen via WebDCS.

NOTICE: To prevent potential damage to IONIQ vehicles, repairs related to this campaign for affected IONIQ vehicles must only be performed at IONIQ certified dealers.

Repair Procedure Summary

The repair involves performing an AVN pinhole reset and then verifying the Bluelink connection. This process aims to reestablish stable Hyundai Bluelink connectivity.

1. Ignition On: Ensure the vehicle's ignition is turned ON.
2. AVN Pinhole Reset: Locate the small reset hole on the AVN unit (often labeled 'B' in service diagrams). Using a pin or a similar small object, gently press the button inside this hole for approximately two seconds. The AVN screen will go black and reset, indicating the pinhole reset was successful.
3. Verify Connection: After the reset, navigate to the AVN system's main menu. Select "Bluelink" (A), then proceed to "Bluelink Settings" (B).
4. Activate Bluelink: Within the settings, select either "Activate" (C) or "Reconfigure" (D) to initiate the Bluelink activation process. A loading screen will appear during this step.
5. Confirm Activation: Once the process is complete, verify that Bluelink has been successfully activated by selecting "OK" (E). If Bluelink does not show as activated, the dealer should contact Techline for further assistance.

Warranty Information

This service campaign is covered under warranty. The operation code for this procedure is 50D058R1, which includes both the "AVN Pinhole Reset" and "Verification of Connection." The estimated operation time is 0.2 man-hours. The causal part is NTF00-00000, with Nature Code M73 and Cause Code ZZ3.

Dealers must submit claims for this campaign as a "Campaign" type on the Claim Entry Screen. If any part requires replacement during this campaign and is still under warranty, a separate claim should be submitted using the same repair order. If the part is out of warranty, a Prior Approval request for goodwill consideration is required before performing the work.

What Owners Should Do

If you are experiencing issues with your Hyundai Bluelink connectivity, such as a loss of service or frequent interruptions, contact your authorized Hyundai dealer. Inform them about Service Campaign 25-01-024H. They will perform the necessary AVN pinhole reset and Bluelink re-activation to restore your services.

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Source: NHTSA ID: 11015936