2021-2022 Hyundai Anti-Theft Software & Device Campaigns

Hyundai has initiated a series of service campaigns and provided a comprehensive dealer best practices guide to address the increased theft susceptibility of certain 2011-2022 model year vehicles, including the 2021-2022 Hyundai Tucson, that were not originally equipped with an engine immobilizer. This proactive response follows a class action lawsuit and widespread social media attention highlighting the vulnerability of these vehicles.

The core of Hyundai's strategy involves three main campaigns: Campaign 993 for a software upgrade, Campaign 9A5 for an ignition cylinder protector, and Campaign P32 for steering wheel locks. These initiatives aim to provide owners with enhanced security measures at no charge, or offer alternative solutions and reimbursements where software upgrades are not applicable.

Why This Matters

Criminals have exploited a design flaw in certain Hyundai vehicles that lack an engine immobilizer, making them easier to steal. While Hyundai states that these vehicles meet or exceed Federal Motor Vehicle Safety Standards and that the issue is not a malfunction or defect, the company is committed to providing solutions to protect owners from theft and damage. The absence of an engine immobilizer in these models, particularly those with traditional "turn-key-to-start" ignition systems, has led to a coordinated campaign on social media demonstrating how to circumvent existing security features.

What's Being Addressed: Hyundai's Anti-Theft Campaigns

Hyundai is offering a multi-faceted approach to enhance vehicle security, tailored to whether a vehicle can receive a software upgrade or requires a physical anti-theft device.

Campaign 993: Anti-Theft Software Upgrade

For eligible 2011-2022 model year vehicles without a push-button ignition or an immobilizer lamp in the instrument cluster, Hyundai is offering a free software upgrade. This upgrade enhances the Integrated Body Control Unit/Body Control Module (IBU/BCM) software to improve the OEM Hyundai burglar alarm system operation and ignition start logic. The procedure, detailed in TSB 24-01-009H (which supersedes TSB 23-01-014H-6), also includes the installation of anti-theft decals (P/N NP002-SC9A5) on the front driver's and passenger's side windows, with additional decals possible for rear windows at the owner's discretion.

Campaign 9A5: Ignition Cylinder Protector and Decal Installation

Certain 2011-2017 model year Hyundai vehicles, including some 2021-2022 models, cannot accommodate the Campaign 993 anti-theft software upgrade because they lack engine immobilizers and are not compatible with the software. For these vehicles, Hyundai is providing an anti-theft ignition cylinder protector. This involves installing a key cylinder reinforcement protector assembly and two anti-theft decals. The procedure is outlined in TSB 24-01-007H. Specific parts for this campaign include various protector, bracket, and bolt kits such as 81921-0W000QQH for Santa Fe (CMa) and 81921-1R000QQH for Accent (RB).

Campaign P32: Steering Wheel Lock Program

Similar to Campaign 9A5, Campaign P32 targets 2011-2017 model year Hyundai vehicles that cannot receive the Campaign 993 software upgrade. Hyundai is offering free steering wheel locks (P/N 6009L) to owners of these vehicles. Dealers distribute these locks through the service drive, with details provided in TSB 23-01-055H-1. This provides a visible deterrent against theft.

Optional: Hyundai Accessory Security Kit

As an additional security option, Hyundai offers an approved Accessory Security Kit (P/N 00F67-AU200) for purchase and installation. This kit, assembled from Compustar components, includes a tilt sensor, an auditory 'glass break' sensor, an impact sensor, a siren, and a starter interrupt. It is designed to activate the siren and interrupt the starter signal, preventing theft. The MSRP for the kit is $170, not including installation costs, and it is available for 2016-2022MY Hyundai vehicles with key ignition steering columns (no push-button start/stop ignition) and automatic transmissions.

Important Warnings and Owner Information

Owners should be aware of several critical points regarding these anti-theft measures:

• Aftermarket Systems Incompatibility: "This software upgrade may be incompatible with aftermarket/add-on alarms and remote start systems." If your vehicle has such a system, "Installation of the software upgrade in vehicles equipped with these devices may cause the software upgrade, the aftermarket/add-on alarm, and/or the remote start system not to function properly." If you decline the software upgrade due to an aftermarket system, "an opt-out form will need to be signed by the customer."
• OEM Remote Start Honking: "Vehicles equipped with the OEM Genuine Hyundai remote start system may exhibit the horn honking when remote starting the vehicle after receiving the software upgrade." Refer to TSB 23-BE-010H for a fix.
• Key Fob Usage: For vehicles receiving the software upgrade, "The key fob buttons to lock and unlock the vehicle are required to activate/deactivate the anti-theft system." Furthermore, "After using the key fob to activate the anti-theft system, the key fob must be used to first disarm the system prior to attempting to start the vehicle." Using the mechanical door lock "may not activate the anti-theft system and your vehicle may not start."
• Window Tint Damage: "If you have aftermarket window tint, the decals may cause damage to the tint if you attempt to remove them later."
• Accessory Security Kit Limitations: The optional security kit "does NOT have a manual deactivation switch." Also, "If the transmitter batteries fail, it will not be possible to disarm/arm the system." Hyundai also states that "No. The kit provides additional protections against theft, but no system can provide a guarantee of theft prevention."
• Warranty for Accessory Kit: "No. These thefts are not related to a malfunction or defect with the security features so the kit (part cost and installation labor) would not be provided under warranty as a service campaign or recall." Additionally, "Damage caused by improper installation or parts and accessories not supplied by Hyundai may not be covered under your vehicle warranties."
• Campaign 993 Not Available: For vehicles eligible for Campaign 9A5 or P32, "The anti-theft software enhancement IS NOT available for your vehicle."
• Class Action Settlement: "No party has been found liable for any claims alleged in the lawsuit." The parties reached a voluntary settlement to avoid lengthy litigation.

How to Check if Your Vehicle is Affected

To determine if your 2021-2022 Hyundai Tucson or other Hyundai vehicle is eligible for these campaigns, you should visit a Hyundai dealership. Dealers can check the WebDCS Vehicle Information Screen using your VIN to verify eligibility. Vehicles equipped with a push-button start or an immobilizer lamp in the instrument cluster are already equipped with an immobilizer and are generally not subject to Campaign 993 software upgrades. However, some may still have an open Campaign 993 that can be closed with an inspection-only claim.

Reimbursement for Other Anti-Theft Devices

Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without immobilizers that cannot accommodate the anti-theft software upgrade (Campaign 993) up to $300 for the purchase of a different anti-theft device, such as an alarm kit. Reimbursement for steering wheel locks is also available for these vehicles. Owners can contact Hyundai at 888-498-0390 for more information or visit HyundaiAntiTheft.com.

Repair Procedure Summary (Campaign 993)

For vehicles eligible for Campaign 993, the repair involves a quick software upgrade to the BCM and the installation of anti-theft decals. The process includes:

1. Diagnosis: Technicians will check the vehicle's eligibility via WebDCS and confirm if it has a push-button start or immobilizer lamp. If not, the software upgrade proceeds.
2. Software Update: The BCM software is updated to enhance the alarm system and ignition logic.
3. Decal Installation: Anti-theft decals are applied to the front driver's and passenger's side windows using a template.
4. Documentation: Service technicians are required to take STUI (Service Technical Update Information) photos of the installed decals and, if applicable, the immobilizer lamp in the instrument cluster, along with the VIN and date of repair.

The estimated time for the software upgrade and decal installation is approximately 0.3 to 0.4 hours.

Required Tools or Parts

Several specific parts are involved in these campaigns:

• Anti-Theft Protection Decal: P/N NP002-SC9A5
• JB Weld Steel Reinforced Epoxy: Used for ignition cylinder protector installation.
• Ignition Cylinder Protector Kits: Various part numbers depending on model, e.g., 81921-0W000QQH (Santa Fe CMa), 81921-2L000QQH (Elantra Touring FD), 81921-1R000QQH (Accent RB), 81921-3J000QQH (Veracruz EN), 81921-3X000QQH (Elantra Coupe JK), 81921-2M000QQH (Genesis Coupe BK), 81921-1E000QQH (Accent MC).
• Steering Wheel Lock: P/N 6009L
• Hyundai Accessory Security Kit: P/N 00F67-AU200

Owner Action

If you own a 2021-2022 Hyundai Tucson or another affected Hyundai vehicle, it is recommended to:

1. Contact Your Dealer: Schedule an appointment with your local Hyundai dealership to determine your vehicle's eligibility for Campaign 993, 9A5, or P32. The service will be performed at no charge.
2. Consider the Accessory Kit: If you desire additional security, discuss the optional Hyundai Accessory Security Kit (P/N 00F67-AU200) with your dealer.
3. Understand Key Fob Operation: After any software upgrade, always use your key fob to lock and unlock your vehicle to activate and deactivate the anti-theft system.
4. Reimbursement: If your vehicle is not eligible for the software upgrade and you purchased another anti-theft device or steering wheel lock, inquire about the reimbursement program by calling 888-498-0390 or visiting HyundaiAntiTheft.com.

NHTSA ID: 10251275