2021-2023 Hyundai AVN Radio App Crash and Warning TSB
Hyundai has issued Technical Service Bulletin (TSB) 24-BE-001H to address issues with the AVN 5th Gen Wide infotainment system. Owners may experience frequent radio app crashes or see an "Uneven Road Ahead, Drive carefully" warning. A software update resolves these problems.
Ahmet Topcu2022 Hyundai Tucson
Also applies to
- Hyundai Elantra
- 2021–2023
- Hyundai Ioniq 5
- 2022–2023
- Hyundai Kona
- 2022–2023
- Hyundai Kona N
- 2022–2023
- Hyundai Palisade
- 2021–2023
- Hyundai Sonata
- 2021–2023
- Hyundai Tucson
- 2023
- Hyundai Veloster N
- 2021–2022
- Hyundai Venue
- 2021–2023
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Hyundai has released Technical Service Bulletin (TSB) 24-BE-001H to address specific issues affecting vehicles equipped with the AVN 5th Gen Wide infotainment system. Owners may notice their radio application crashing frequently when attempting to use radio mode. Additionally, a warning message stating "Uneven Road Ahead, Drive carefully" might appear on the instrument cluster, accompanied by an audible warning sound.
This TSB outlines a procedure to update the AVN software, which is designed to resolve both the frequent Hyundai radio app crash and the associated warning message.
Symptoms
Owners of affected 2021-2023 Hyundai vehicles equipped with the AVN 5th Gen Wide system may experience the following:
- The radio application crashes frequently when entering radio mode.
- A message displays on the cluster that reads "Uneven Road Ahead, Drive carefully". This message is typically accompanied by a warning sound.
If your vehicle exhibits these symptoms, a software update for the AVN system is recommended.
Important Warnings for Owners
Hyundai has provided several critical warnings regarding this software update:
- IONIQ 5 Specifics: "If servicing an IONIQ 5 (NE1) vehicle, it can only be performed at IONIQ certified Hyundai dealerships."
- Power and USB During Update: "Do not remove the USB drive, or turn off the ignition switch during the update. This will prevent the update from completing." Also, "Do not turn off power or remove the USB device. It may cause data loss or system failure."
- System Functionality During Update: "The update will continue even when the vehicle is turned off. During the update, all features including the rear camera and audio is restricted."
- USB Drive Formatting: "If the USB drive was previously used, formatting in the next step will delete all previous content on the drive." Ensure any important data is backed up before proceeding with USB preparation.
Repair Procedure Summary
The resolution for the Hyundai radio app crash and the
Gallery
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Frequently Asked Questions
- What is TSB 24-BE-001H about?
- TSB 24-BE-001H addresses issues in Hyundai vehicles equipped with the AVN 5th Gen Wide infotainment system, specifically frequent radio app crashes and the display of an "Uneven Road Ahead, Drive carefully" warning message.
- Which Hyundai models are affected by the radio app crash and warning?
- The TSB applies to various 2021-2023 Hyundai models including the Elantra, Elantra Hybrid, IONIQ 5, Kona, Kona N, Kona EV, Palisade, Sonata, Sonata Hybrid, Tucson, Veloster N, and Venue, provided they are equipped with the AVN 5th Gen Wide system.
- How is the Hyundai radio app crash issue resolved?
- The issue is resolved by updating the AVN software. This typically involves downloading the latest software onto a USB drive using the Hyundai Navigation Updater tool and then installing it in the vehicle's infotainment system.
- Are there any special instructions for IONIQ 5 owners?
- Yes, if you own an IONIQ 5 (NE1) vehicle, the software update can only be performed at IONIQ certified Hyundai dealerships.
- What are the part numbers associated with this software update?
- The software updates are identified by part names AVN S/W UPDATE A (RADIOSWUPDATEA) and AVN S/W UPDATE B (RADIOSWUPDATEB), depending on the specific vehicle model and year.
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