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Service Bulletin

2021-2023 Hyundai AVN Radio App Crash and Warning TSB

Hyundai has issued Technical Service Bulletin (TSB) 24-BE-001H to address issues with the AVN 5th Gen Wide infotainment system. Owners may experience frequent radio app crashes or see an "Uneven Road Ahead, Drive carefully" warning. A software update resolves these problems.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2022 Hyundai Tucson
2022 Hyundai Tucson — manufacturer_communication document image 1
Source: NHTSA manufacturer_communication 10249699
24-BE-001HUneven Road Ahead, Drive carefullyradio app crashAVN 5th Gen WideRADIOSWUPDATEARADIOSWUPDATEB96560F17AVN software updateHyundai infotainment issueDo not remove the USB drive, or turn off the ignition switch during the update. This will prevent the update from completing.

Also applies to

Hyundai Elantra
2021–2023
Hyundai Ioniq 5
2022–2023
Hyundai Kona
2022–2023
Hyundai Kona N
2022–2023
Hyundai Palisade
2021–2023
Hyundai Sonata
2021–2023
▸ Show 3 more
Hyundai Tucson
2023
Hyundai Veloster N
2021–2022
Hyundai Venue
2021–2023

Hyundai has released Technical Service Bulletin (TSB) 24-BE-001H to address specific issues affecting vehicles equipped with the AVN 5th Gen Wide infotainment system. Owners may notice their radio application crashing frequently when attempting to use radio mode. Additionally, a warning message stating "Uneven Road Ahead, Drive carefully" might appear on the instrument cluster, accompanied by an audible warning sound.

This TSB outlines a procedure to update the AVN software, which is designed to resolve both the frequent Hyundai radio app crash and the associated warning message.

Symptoms

Owners of affected 2021-2023 Hyundai vehicles equipped with the AVN 5th Gen Wide system may experience the following:

  • The radio application crashes frequently when entering radio mode.
  • A message displays on the cluster that reads "Uneven Road Ahead, Drive carefully". This message is typically accompanied by a warning sound.

If your vehicle exhibits these symptoms, a software update for the AVN system is recommended.

Important Warnings for Owners

Hyundai has provided several critical warnings regarding this software update:

  • IONIQ 5 Specifics: "If servicing an IONIQ 5 (NE1) vehicle, it can only be performed at IONIQ certified Hyundai dealerships."
  • Power and USB During Update: "Do not remove the USB drive, or turn off the ignition switch during the update. This will prevent the update from completing." Also, "Do not turn off power or remove the USB device. It may cause data loss or system failure."
  • System Functionality During Update: "The update will continue even when the vehicle is turned off. During the update, all features including the rear camera and audio is restricted."
  • USB Drive Formatting: "If the USB drive was previously used, formatting in the next step will delete all previous content on the drive." Ensure any important data is backed up before proceeding with USB preparation.

Repair Procedure Summary

The resolution for the Hyundai radio app crash and the

Gallery

25 images

Frequently Asked Questions

What is TSB 24-BE-001H about?
TSB 24-BE-001H addresses issues in Hyundai vehicles equipped with the AVN 5th Gen Wide infotainment system, specifically frequent radio app crashes and the display of an "Uneven Road Ahead, Drive carefully" warning message.
Which Hyundai models are affected by the radio app crash and warning?
The TSB applies to various 2021-2023 Hyundai models including the Elantra, Elantra Hybrid, IONIQ 5, Kona, Kona N, Kona EV, Palisade, Sonata, Sonata Hybrid, Tucson, Veloster N, and Venue, provided they are equipped with the AVN 5th Gen Wide system.
How is the Hyundai radio app crash issue resolved?
The issue is resolved by updating the AVN software. This typically involves downloading the latest software onto a USB drive using the Hyundai Navigation Updater tool and then installing it in the vehicle's infotainment system.
Are there any special instructions for IONIQ 5 owners?
Yes, if you own an IONIQ 5 (NE1) vehicle, the software update can only be performed at IONIQ certified Hyundai dealerships.
What are the part numbers associated with this software update?
The software updates are identified by part names AVN S/W UPDATE A (RADIOSWUPDATEA) and AVN S/W UPDATE B (RADIOSWUPDATEB), depending on the specific vehicle model and year.

What Hyundai Tucson owners report

Counted from the records in our database across 22 model years.

6,738
Owner complaints
37
Recalls
564
Service bulletins
276
Crashes reported
145
Fires reported
256
Injuries reported

The 2022 model year

509 complaints, the 3rd most of 22 model years on file. Owners reported 31 crashes, 5 fires and 56 injuries for this year, which also has 3 recalls on file.

Electrical System, the system this article covers, accounts for 849 of 6,738 complaints (13%), including 83 for 2022.

Complaints by model year

Model years with the most complaints for the Hyundai Tucson
2012255
2013266
2014202
2015229
20161,626
20171,095
2018399
2019385
2022509
2025451

Most-reported systems

  1. Engine — 2,451
  2. Power Train — 1,273
  3. Electrical System — 849
  4. Service Brakes — 761
  5. Forward Collision Avoidance — 432

Latest recalls for the 2022 model year

  • 25V893000 — Trailer Hitches (Dec 2025) — Park outside
  • 23V038000 — Structure (Jan 2023)
  • 21V938000 — Electrical System (Dec 2021)
All 2022 recalls →

Recent owner reports about electrical system

The contact owns a 2022 Hyundai Tucson. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ECU software error.

2022 Hyundai Tucson owner, Aug 2026

While driving my 2022 Hyundai Tucson Hybrid, the vehicle suddenly lost power, began shaking, and all warning lights illuminated at once. The car would not accelerate properly and became unsafe to operate in traffic.

2022 Hyundai Tucson owner, Aug 2026
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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