2021-2022 Hyundai Anti-Theft Software Upgrade & Protectors

Hyundai has initiated a comprehensive response to address a rise in thefts targeting certain 2011-2022 model year vehicles that were not originally equipped with engine immobilizers. These vehicles have been targeted through methods popularized on social media platforms. To counteract this, Hyundai has launched three distinct service campaigns: Campaign 993 for an anti-theft software upgrade, Campaign 9A5 for an anti-theft ignition cylinder protector, and Campaign P32 for providing steering wheel locks.

These campaigns aim to bolster the security of affected Hyundai vehicles, including the Hyundai Tucson anti-theft software enhancement, and provide owners with solutions to deter theft. This guide provides an overview of each campaign, the remedies offered, and important information for owners.

Why This Matters

Criminals have exploited a vulnerability in certain Hyundai models that lack an engine immobilizer, a device designed to prevent the engine from starting without the correct key or transponder. This has led to a coordinated campaign on social media highlighting ways to bypass existing security features, resulting in an increase in vehicle thefts. While these vehicles meet Federal Motor Vehicle Safety Standards and there is no defect in their security features, Hyundai is proactively offering solutions to enhance protection.

Campaign 993: Anti-Theft Software Upgrade

For eligible 2011-2022 model year Hyundai vehicles not equipped with a push-button ignition or an immobilizer lamp in the instrument cluster, Hyundai offers a free anti-theft software upgrade. This upgrade enhances the existing OEM Hyundai burglar alarm system operation and ignition start logic. It also includes the installation of anti-theft decals on the front driver's-side and front passenger-side windows. This procedure is performed at no charge to the owner, as detailed in Technical Service Bulletin (TSB) 23-01-014H-6.

Repair Procedure Summary for Campaign 993

Technicians will update the Integrated Body Control Unit/Body Control Module (IBU/BCM) software. Following the software update, anti-theft decals (Part Number NP001-SC9A5) will be applied to the vehicle's front windows. The process also involves taking specific photos (STUI photos) of the instrument cluster (if equipped with push-button ignition or immobilizer lamp) and the installed decals, along with the VIN and date of repair, for claim submission. The estimated labor time for this quick software upgrade is 0.3 to 0.4 hours.

Required Parts for Campaign 993

• Anti-Theft Protection Decal: Part Number NP001-SC9A5 (two decals per vehicle).

Important Warnings for Campaign 993

• Aftermarket Systems: If your vehicle has an aftermarket security or remote start system installed, there is a possibility that the BCM software update may interfere with its operation. Any impact on aftermarket systems will be the customer's responsibility.
• OEM Remote Start: If the vehicle is equipped with a Hyundai OEM remote start system and exhibits horn honking after the software update, refer to TSB 23-BE-010H for resolution.
• Window Tint: If your vehicle has aftermarket window tint, the application of the anti-theft window decals may cause damage to the tint if they are later removed.
• Key Fob Usage: After the upgrade, you must use the key fob buttons to lock and unlock the vehicle to activate and deactivate the anti-theft system. Using the mechanical door lock may not activate the system, and the vehicle may not start. Owners are advised that the vehicle may not start again if it is not unlocked with the key fob.

Campaign 9A5: Anti-Theft Ignition Cylinder Protector

For certain 2011-2017 model year Hyundai vehicles that cannot accommodate the Campaign 993 anti-theft software upgrade, Hyundai offers an anti-theft ignition cylinder protector and decal installation. This measure provides an additional physical deterrent against theft. The procedure for installing the key cylinder reinforcement protector assembly and two anti-theft decals is described in Technical Service Bulletin (TSB) 23-01-092H-1.

Repair Procedure Summary for Campaign 9A5

Technicians will install a key cylinder reinforcement protector assembly. This involves securing the protector and associated components around the ignition cylinder. Additionally, two anti-theft decals, similar to those used in Campaign 993, will be installed on the front windows. The specific parts for this campaign vary by model.

Required Parts for Campaign 9A5

• Anti-Theft Protection Decal: Part Number NP001-SC9A5.
• Ignition Cylinder Protector Kits: Specific part numbers vary by model, including:
  • Santa Fe (CMa): P/N 81921-0W000QQH
  • Elantra Touring (FD): P/N 81921-2L000QQH
  • Accent (RB): P/N 81921-1R000QQH
  • Veracruz (EN): P/N 81921-3J000QQH
  • Elantra Coupe (JK): P/N 81921-3X000QQH
  • Genesis Coupe (BK): P/N 81921-2M000QQH
  • Accent (MC): P/N 81921-1E000QQH

Important Warnings for Campaign 9A5

• Customer Decline: Owners have the option to decline the installation of the anti-theft ignition protector. If declined, this will be documented on the repair order.

Campaign P32: Steering Wheel Lock Program

Similar to Campaign 9A5, for certain 2011-2017 model year Hyundai vehicles that are not eligible for the Campaign 993 anti-theft software upgrade, Hyundai is offering free steering wheel locks. These locks are provided to customers through Hyundai dealers on the service drive, as detailed in Technical Service Bulletin (TSB) 23-01-055H-1. This provides a visible and physical deterrent against theft.

Repair Procedure Summary for Campaign P32

Dealers will provide one steering wheel lock (Part Number 6009L) per eligible vehicle to customers at no cost. These locks are intended to be used by owners to secure their steering wheel when the vehicle is parked.

Required Parts for Campaign P32

• Steering Wheel Lock: Part Number 6009L.

Important Warnings for Campaign P32

• Customer Decline: Owners have the option to decline receiving the anti-theft steering wheel lock. If declined, this will be documented on the repair order.

Optional: Hyundai Approved Accessory Security Kit (PN 00F67-AU200)

As an additional security measure, Hyundai offers an approved accessory security kit (Part Number 00F67-AU200) for purchase and installation. This kit, assembled from Compustar security products, includes a tilt sensor, an auditory 'glass break' sensor, and an impact sensor. It is designed to activate a siren and interrupt the starter signal to prevent theft. The kit is available for certain 2016-2022 model year vehicles, including the Hyundai Tucson, that have key ignition steering columns (not push-button Start/Stop ignition) and are internal-combustion engine (ICE) vehicles with automatic transmission.

Kit Components and Installation

The kit includes main module harnesses, transmitters (key fobs), a siren, and an advanced sensor. The estimated installation time is approximately 2.2 hours. The MSRP for the kit is $170, not including installation costs. Installation can be performed at Hyundai dealerships or authorized Compustar installers.

Important Warnings for the Accessory Security Kit

• Cost and Warranty: The security kit and its installation are not covered under warranty, as these thefts are not related to a malfunction or defect in the vehicle's original security features. This kit is an optional purchase.
• Theft Guarantee: The kit provides additional protection but does not guarantee against theft. No system can provide a 100% guarantee of theft prevention.
• Key Fob Operation: Upon installation, the system can only be armed/disarmed with the new transmitter fobs provided with the kit. Original vehicle fobs may unlock doors but might not arm/disarm the new system, potentially leading to false alarms. If the transmitter batteries fail, it will not be possible to arm/disarm the system.
• Availability: The kit is available nationwide for purchase and installation.

Owner Action and Eligibility Check

If you own a 2021-2022 Hyundai Tucson or another affected Hyundai model, it is crucial to determine your vehicle's eligibility for these campaigns. You can check your VIN on the HyundaiDealer.com VIN lookup tool or contact your local Hyundai dealership. If your vehicle is eligible for the Hyundai Tucson anti-theft software upgrade (Campaign 993), schedule an appointment with your dealer to have the software updated and decals installed at no charge. If your vehicle is not eligible for the software upgrade but falls within the affected range for Campaigns 9A5 or P32, your dealer can provide the ignition cylinder protector or a free steering wheel lock.

Hyundai is also offering reimbursement for customers who purchased an anti-theft device or steering wheel lock if their vehicle was not eligible for the software upgrade. For more information on reimbursement or any other questions, contact the Hyundai Customer Care Center at 888-498-0390 or visit HyundaiAntiTheft.com.

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NHTSA ID: 10247611