2021-2022 Hyundai Tucson Anti-Theft Software Upgrade

Hyundai has initiated two service campaigns, Campaign 993 and Campaign P32, to address a significant increase in thefts targeting certain 2011-2022 model year vehicles, including the 2021-2022 Hyundai Tucson. These thefts have been fueled by social media trends exploiting a vulnerability in vehicles not equipped with engine immobilizers. The campaigns aim to bolster vehicle security through software updates, anti-theft decals, and the provision of steering wheel locks, directly tackling the Hyundai Tucson anti-theft concern.

Why This Matters: Addressing the Hyundai Theft Trend

Criminals have been actively targeting specific Hyundai models, leveraging social media platforms to share methods for bypassing security systems in vehicles that lack engine immobilizers. While these vehicles meet Federal Motor Vehicle Safety Standards, the absence of an immobilizer makes them more susceptible to theft. Hyundai's response is a proactive measure to protect owners and mitigate this widespread issue, which has led to a coordinated campaign on social media highlighting ways to circumvent existing security features.

Campaign 993: Anti-Theft Software Upgrade and Decals

Campaign 993 offers a free software upgrade designed for the Integrated Body Control Unit (IBU) or Body Control Module (BCM) in eligible vehicles. This upgrade enhances the existing OEM Hyundai burglar alarm system operation and ignition start logic, making it more difficult for thieves to start the vehicle without a key. In addition to the software update, eligible vehicles will receive anti-theft decals to be applied to the front driver's-side and passenger-side windows, serving as a visual deterrent. The specifics of this repair are outlined in Technical Service Bulletin (TSB) 23-01-014H-5 (or latest version).

Eligibility for Campaign 993 is limited to certain 2011-2022 model year Hyundai vehicles that do not have a push-button ignition or an immobilizer lamp in the instrument cluster. It's important to note that engine immobilizers became standard on all Hyundai vehicles produced after November 2021. Vehicles equipped with a push-button ignition or an immobilizer lamp are already equipped with an immobilizer, and Campaign 993 software does not apply to them.

Applicable Vehicles for Campaign 993

This campaign applies to specific 2011-2022MY Hyundai vehicles not equipped with an immobilizer and lacking a START/STOP ignition button. This includes:

• Certain 2011-2014MY Sonata (YFa) (VIN starts with "5NP")
• Certain 2015-2019MY Sonata (LFa) (VIN starts with "5NP")
• Certain 2011-2016MY Elantra (UD/MD) (UD starts with “5NP”, MD VIN starts with “KMH”)
• Certain 2017-2020MY Elantra (AD/ADa) (AD VIN starts with “5NP”, AD starts with “KMH”)
• Certain 2021-2022MY Elantra (CN7/CN7a) (CN7a VIN starts with “5NP, CN7 VIN starts with “KMH”)
• Certain 2013-2017MY Elantra GT (GD)
• Certain 2018-2020MY Elantra GT (PD)
• Certain 2020-2021MY Venue (QX)
• Certain 2012-2017MY Veloster (FS)
• Certain 2019-2021MY Veloster (JS)
• Certain 2018-2022MY Kona (OS)
• Certain 2018-2022MY Accent (HC)
• Certain 2011-2015MY Tucson (LM)
• Certain 2016-2021MY Tucson (TL)
• Certain 2022MY Tucson (NX4/NX4a) (NX4a VIN starts with “5NM”, NX4 starts with “KM8”)
• Certain 2013-2018MY Santa Fe Sport (AN)
• Certain 2013-2018MY Santa Fe & 2019MY Santa Fe XL (NC)
• Certain 2019-2022MY Santa Fe (TMa) (VIN starts with “5NM”)
• Certain 2020-2021MY Palisade (LX2)
• Certain 2013-2014MY Genesis Coupe (BK)

Campaign 993 Repair Procedure Summary

The Campaign 993 software upgrade involves a straightforward process performed by a certified technician, as detailed in TSB 23-01-014H-5. The procedure includes:

1. Vehicle Inspection: The technician will first inspect the vehicle to confirm it does not have a push-button start or an immobilizer lamp in the instrument cluster. If it does, the campaign can be closed by submitting an inspection-only claim with STUI photos.
2. Software Update: The Integrated Body Control Unit (IBU) or Body Control Module (BCM) software will be upgraded to enhance the vehicle's anti-theft capabilities and ignition start logic.
3. Decal Installation: Anti-theft decals will be applied to the front driver's-side and passenger-side windows. Dealers received an initial shipment of 500 decals to service 250 vehicles (2 decals per vehicle). Additional decals can be ordered via the Parts Bulletin SC993 Anti-Theft Decal Order Processing in WebDCS.
4. System Activation and Verification: After the upgrade, the technician will instruct the owner to use the key fob button to lock and unlock the vehicle to activate and deactivate the anti-theft system. The technician will also test the OEM anti-theft alarm and engine immobilizer, as well as the OEM remote start, to ensure all are functioning properly.

Warranty Information for Campaign 993

Service Campaign 993 pays 0.3 M/H (Elantra CN7/CN7a pays 0.4 M/H) to perform the software upgrade. This includes completing the decal installation for both front windows while the software upgrade is being performed, taking STUI photos, and uploading them. STUI photos must clearly show either the lighted push-button ignition/immobilizer lamp (if present, indicating no software applies) or the anti-theft decals on the windows with the last 6 digits of the VIN and date of repair.

Campaign P32: Free Steering Wheel Lock Program

For owners of certain 2011-2017 model year Hyundai vehicles that cannot accommodate the Campaign 993 anti-theft software upgrade, Hyundai is offering a free steering wheel lock. This physical deterrent, part number 6009L, is provided at no cost through Hyundai dealers. The procedure for distributing these locks is detailed in TSB 23-01-055H-1 (or latest version). This ensures that even vehicles unable to receive the software update still have an enhanced layer of protection against theft.

Applicable Vehicles for Campaign P32

Campaign P32 applies to certain 2011-2017MY Hyundai vehicles not equipped with push-button ignitions and not equipped with immobilizer anti-theft devices. This includes:

• Certain 2011-2017MY Accent (MC/RB)
• Certain 2013-2014MY Elantra Coupe (JK)
• Certain 2011-2012MY Elantra Touring (FD)
• Certain 2011-2012MY Santa Fe (CM)
• Certain 2011-2012MY Veracruz (EN)
• Certain 2011-2012MY Genesis Coupe (BK)

Steering Wheel Lock Parts Information

All dealers receive an initial shipment of 8 pieces of steering wheel locks (PN 6009L) for distribution to affected customers in the service drive (1 per eligible vehicle) at no-cost to the customer. Additional supplies can be ordered through the normal WebDCS ordering process. CPM restriction will initially be set at 16 pieces; dealers will be able to order as claim submissions get processed. The steering wheel lock (PN 6009L) is a visible yellow device designed to deter theft.

Warranty Information for Campaign P32

Claims for Campaign P32 should be submitted on the Claim Entry Screen as “Campaign” type.

Important Warnings and Owner Advisories

Owners should be aware of several critical advisories related to these anti-theft measures and the Hyundai Tucson anti-theft initiatives:

• Software Activation: Once the Campaign 993 software upgrade procedure has been completed, you must use the key fob button to lock and unlock your vehicle to activate and deactivate the anti-theft system. After using the key fob to activate the anti-theft software, you must use the key fob to first disarm the system prior to attempting to start the vehicle. Failure to do so may result in the vehicle not starting.
• Aftermarket Systems: Vehicles equipped with an aftermarket or add-on alarm, or a remote start system, may not operate normally if the BCM is upgraded with this software. Any effect on aftermarket security system operation will be the customer's responsibility. If your vehicle has an aftermarket security or remote start system installed, please speak with the dealership to understand how these systems will interact with the vehicle once the software upgrade is installed.
• OEM Remote Start: If your vehicle is equipped with the Hyundai OEM remote start system and exhibits horn honking when remote starting the vehicle after receiving the software update, refer to TSB 23-BE-010H for resolution.
• Mechanical Door Lock: Using the mechanical door lock to unlock the vehicle may not activate the anti-theft system, and your vehicle may not start. Always use the key fob for locking and unlocking.
• Window Tint: If your vehicle has aftermarket window tint, the anti-theft decals may cause damage to the tint if you attempt to remove them later.
• Declining Service: If you choose to decline the enhanced anti-theft software upgrade and/or decals, or the free anti-theft steering wheel lock, Hyundai will document this on the Repair Order, and you will be asked to sign an acknowledgment stating, "We understand your concerns. We will document on the Repair Order that you have declined this enhanced anti-theft software upgrade and/or decals. Please sign on this line to acknowledge you are declining the procedure at this time." or "We understand that you do not wish to receive the anti-theft steering wheel lock. We will document on the Repair Order that you have declined this offer. Please sign on this line to acknowledge you are declining the procedure at this time."
• Ineligible for Software: For vehicles only eligible for Campaign P32, the anti-theft software enhancement is not available. Hyundai will provide a free steering wheel lock instead, stating, "The anti-theft software enhancement IS NOT available for your vehicle. Because your vehicle is not eligible, Hyundai would like to provide to you this anti-theft steering wheel lock at no cost to you. Using this anti-theft steering wheel lock may help deter the theft of your vehicle."
• Accessory Kit Limitations: The optional Hyundai Accessory Security Kit (PN 00F67-AU200) does NOT have a manual deactivation switch. If the transmitter batteries fail, it will not be possible to disarm or arm the system. This kit is not available for alternative fuel, electric, hybrid, or manual transmission vehicles. Hyundai states that the optional alarm kit is not a guarantee against theft and does not guarantee vehicle replacement if stolen with the kit installed.
• Security Kit Cost: Hyundai is charging for the optional security kit because these vehicles meet or exceed all Federal Motor Vehicle Safety Standards, and the thefts are not related to a malfunction or defect with the security features. Therefore, the kit (part cost and installation labor) is an option for a customer to consider and is not covered under warranty.

Reimbursement for Other Anti-Theft Devices

Hyundai is committed to supporting owners whose vehicles are at risk. For customers whose vehicles are not eligible for the Campaign 993 software upgrade, Hyundai offers a reimbursement program. Owners can receive up to $300 for the purchase of a different anti-theft device, such as an alarm kit, or for a steering wheel lock. To inquire about eligibility and the reimbursement process, owners can contact Hyundai at 888-498-0390 or visit the dedicated anti-theft section at owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html.

Optional Hyundai Accessory Security Kit (PN 00F67-AU200)

As an additional security option, Hyundai offers an approved accessory security kit (Part Number 00F67-AU200). This system, developed with Firstech, maker of Compustar security products, includes a tilt sensor, an auditory 'glass break' sensor, an impact sensor, a siren, and a starter interrupt. It is designed to prevent vehicle theft by activating the siren and interrupting the starter signal. The kit's main module, harnesses, transmitters, QRG, siren, advanced sensor, and installation hardware are depicted in the document.

The kit has an MSRP of $170, not including installation costs, and is available for purchase and installation at Hyundai dealerships and Compustar authorized installers. It is compatible with certain 2016-2022MY Hyundai vehicles that are internal-combustion engine (ICE) models with automatic transmissions and key ignition steering columns. It is not suitable for hybrids, electric vehicles, or manual transmission vehicles. Installation is estimated to take approximately 2.2 hours (actual time may vary by vehicle, complexity, and installer skill). Owners should note that the accessory kit comes with new transmitter fobs, and the original vehicle fobs may not properly arm or disarm this new system. Installation instructions can be found in Hyundai Mobis Service Bulletin PB-K-AC-2203001.

How to Determine Your Vehicle's Eligibility

To find out if your Hyundai Tucson anti-theft measures are needed, or if your vehicle is covered by Campaign 993 or P32, follow these steps:

1. Check for Immobilizer Indicators: If your vehicle has a push-button ignition or an immobilizer lamp in the instrument cluster, it is already equipped with an immobilizer, and the Campaign 993 software upgrade does not apply.
2. Use the VIN Lookup Tool: Visit HyundaiDealer.com and use the "VIN Lookup Immobilizer feature for 2011-2022MY vehicles." This tool helps determine if your vehicle was equipped with an engine immobilizer during production. The tool will indicate if "This Vehicle is not equipped with an immobilizer."
3. Consult WebDCS Workflow: The document provides a workflow diagram: Start by checking WebDCS for Campaign 993 applicability. If yes, check for push-button ignition or immobilizer lamp. If no, proceed to Campaign 993 installation. If Campaign 993 doesn't apply, check WebDCS for Campaign P32 applicability. If yes, provide a steering wheel lock. Additional resources like the Hyundai Accessory Security Kit and reimbursement options are also part of the workflow.
4. Contact Your Dealership: Your Hyundai dealer can check WebDCS to confirm if Campaign 993 or P32 applies to your specific vehicle and if there are any other open recalls or service campaigns.

Owner Action

If you own a 2011-2022 Hyundai Tucson or another affected Hyundai model, it is crucial to take action to address the Hyundai Tucson anti-theft vulnerability. Contact your authorized Hyundai dealership with your Vehicle Identification Number (VIN) to determine your vehicle's eligibility for Campaign 993 (software upgrade and decals) or Campaign P32 (free steering wheel lock). Discuss any concerns about aftermarket security systems or remote start with your dealer. Additionally, explore the reimbursement options for other anti-theft devices or the optional Hyundai Accessory Security Kit if your vehicle is not eligible for the free campaigns.

NHTSA ID: 10244992