2025 Hyundai Ioniq 5 Key Fob Inspection Service Campaign

Hyundai has initiated an important Service Campaign, identified as 9B9, for certain 2025 Hyundai Ioniq 5 vehicles. This campaign aims to address an issue where some vehicles may have been equipped with incorrect key fobs for their specific trim level. Ensuring the correct key fobs are in use is crucial for proper vehicle functionality and owner convenience.

Why This Service Campaign Matters

The primary purpose of Service Campaign 9B9 is to rectify instances where 2025 Hyundai Ioniq 5 vehicles might have received key fobs that do not match their intended trim level. While the specific implications of having an incorrect key fob are not detailed, it can potentially lead to issues with vehicle access, starting, or the functionality of certain features linked to the key fob's programming. This proactive measure by Hyundai ensures that all affected vehicles are equipped with the correct components for optimal performance and owner satisfaction.

What Hyundai Will Do

Under Service Campaign 9B9, Hyundai will inspect the key fobs of affected 2025 Hyundai Ioniq 5 vehicles. If the inspection reveals that the vehicle has incorrect key fobs for its trim level, Hyundai will replace them. This entire procedure, including both the inspection and any necessary replacement, will be performed at no charge to the owner. The manufacturer emphasizes that this is a service campaign, not a recall, but it is equally important for vehicle integrity.

What Owners Should Do

Owners of affected 2025 Hyundai Ioniq 5 vehicles are strongly advised to take action. The most critical step is to schedule an appointment with your nearest Hyundai IONIQ certified dealer.

PLEASE BRING BOTH KEY FOBS IN DURING THIS SERVICE CAMPAIGN.

It is essential to bring both key fobs that you possess for your vehicle to the dealership appointment. This ensures that both fobs can be inspected and, if necessary, replaced or reprogrammed to match your vehicle's correct trim level. The actual time required for this procedure is estimated to be less than one hour, though the dealership may need the vehicle for a longer period depending on their schedule.

To schedule your service appointment or for further assistance, you can:

1. Call the Hyundai Customer Care Center at 1-855-371-9460. When calling, have the last 8 characters of your VIN ready to help the representative.
2. Visit www.hyundaiusa.com/campaignhome. On the website, enter your 17-digit Vehicle Identification Number (VIN) to check if your vehicle is affected and then follow the prompts to schedule an appointment with a dealer.

Reimbursement for Prior Repairs

If you have previously paid for a repair to address the issue of incorrect key fobs on your 2025 Hyundai Ioniq 5 before the launch of Service Campaign 9B9, you may be eligible for reimbursement. To submit a reimbursement claim:

1. Visit www.hyundaiusa.com/campaignhome.
2. Click the icon in the top right corner of the webpage.
3. Select "Contact Us."
4. Click the "Campaign Reimbursement" tile and follow the on-screen instructions to submit your claim. You can also call 1-855-371-9460 for more information regarding reimbursement.

Important Information for Lessors and Former Owners

If you are a vehicle lessor, federal law mandates that you forward a copy of this service campaign notice to the lessee within ten days of receipt. If you no longer own the affected 2025 Hyundai Ioniq 5 vehicle but received this notification, it is because federal regulations require manufacturers to notify the last known owners based on registration and title data. If you have the current owner's address, please forward this letter to them.

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Source: NHTSA Manufacturer Communication 11015618