2025 Hyundai Bluelink Malfunction Service Campaign

Important Warnings for Owners

Hyundai has issued specific advisories regarding this service campaign:

• "Any affected IONIQ vehicles must have this service campaign performed at IONIQ certified dealers to avoid any potential damage."
• When performing the network reset, owners should be aware that they "will NOT see any confirmation. The module will reset in the background and will not show any status on the screen."

Symptoms of a Bluelink Malfunction

Owners of affected 2025 Hyundai Ioniq 5, Kona, or Sonata vehicles may experience a Bluelink malfunction or be unable to complete the Bluelink setup. The primary symptom is the appearance of a "Blue Link Not Open" error message, indicating an issue with the Data Concentrator Unit (DCU) modem.

Diagnosis and Trigger Conditions

This issue is triggered by a malfunction in the DCU modem, preventing proper Bluelink operation. The service campaign aims to prevent this by resetting the network in Dealer Mode. Dealers are instructed to perform this service campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

Repair Procedure Summary

The repair, outlined in Hyundai Service Campaign 25-01-005H, involves resetting the DCU network through the vehicle's infotainment system in Dealer Mode, followed by Bluelink activation. The procedure is performed by a certified Hyundai technician and includes the following general steps:

1. The technician turns the ignition ON.
2. They navigate the infotainment system to the 'Setup' menu, then 'General'.
3. With the radio FM mode ON, the technician adjusts the volume and taps specific areas on the screen to enter Dealer Mode, using the password '2400'.
4. Within Dealer Mode, 'Connected Car Service' is selected, followed by 'Reset Network'. This process takes approximately 30 seconds, and no confirmation message will appear on the screen.
5. After exiting Dealer Mode, the technician re-enters the 'Setup' menu and selects 'Bluelink' to proceed with activation.
6. The Bluelink activation process is verified. If activation is unsuccessful, the vehicle is restarted, and the activation step is repeated.
7. Repair validation photos are required as part of the service procedure.

Required Tools or Parts

The repair process primarily involves software and network resets through the vehicle's existing infotainment system (ccNC & ccNC Lite Head Unit Operation). However, if any parts are found to be defective during the process, specific causal part numbers are identified:

• 96510-L1AG0
• 96510-N1500
• 96510-BE050

Warranty Information

This service campaign is covered under warranty. The operation code for resetting the DCU network in Dealer Mode is 40D262R0, with an estimated operation time of 0.3 M/H. The nature code is M73, and the cause code is ZZ3. Claims should be submitted as a "Campaign" type. If a part replacement is necessary and the part is still under warranty, a separate claim should be submitted. For parts out of warranty, a Prior Approval request for goodwill consideration may be required.

What Owners Should Do

If you own a 2025 Hyundai Ioniq 5, Kona, or Sonata and experience a Bluelink malfunction or the "Blue Link Not Open" error, contact your authorized Hyundai dealer. For IONIQ vehicles, it is crucial to visit an IONIQ certified dealer to ensure proper service and prevent potential damage. Dealers will perform Service Campaign 25-01-005H to resolve the 2025 Hyundai Ioniq 5 Bluelink malfunction.

NHTSA ID: 11013237