2025 Hyundai Ioniq 5 N IEB Software Update Campaign 9B7

Hyundai has launched Service Campaign 9B7 to address a critical software issue affecting the Integrated Electronic Booster (IEB) in certain 2025 IONIQ 5 N vehicles. This campaign ensures the continued safe operation of the Electronic Brake Force Distribution (EBD) system, which is vital for vehicle stability and braking performance. Owners of affected vehicles should have the 2025 Hyundai Ioniq 5 N IEB software updated promptly.

What is the Problem?

Certain 2025 Hyundai IONIQ 5 N vehicles may experience a fault where the Integrated Electronic Booster (IEB) software logic could disable the Electronic Brake Force Distribution (EBD) system. This condition can occur if there is a malfunction with either the steering or brake related sensors. A disabled EBD system can compromise braking effectiveness and vehicle control, particularly in emergency braking situations.

Manufacturer's Remedy

To resolve this issue, Hyundai will update the software logic for the Integrated Electronic Booster (IEB). This procedure will be performed by an IONIQ Certified Hyundai dealer at NO CHARGE to the owner. The software update aims to prevent the EBD system from being disabled due to sensor malfunctions, restoring full functionality and safety.

What Owners Should Do

Owners of affected 2025 Hyundai IONIQ 5 N vehicles should contact their nearest IONIQ Certified Hyundai dealer to schedule an appointment for the software update. You can call 1-855-371-9460 or visit www.hyundaiusa.com/campaignhome to locate a dealer and schedule service. The actual time required for the procedure is less than one hour, though your vehicle may be needed for a longer period.

To schedule online:

1. Visit www.hyundaiusa.com/campaignhome.
2. Enter your 17-digit Vehicle Identification Number (VIN) from your notice and click "Search."
3. Click "Schedule Appointment," enter your zip code, and follow the prompts to book your service.

Important Warnings and Notes

• This service campaign, identified as 9B7, can only be performed at IONIQ Certified Hyundai dealers.
• The software update for the 2025 Hyundai Ioniq 5 N IEB software will be performed at NO CHARGE to you.
• Hyundai is currently developing an Over-The-Air (OTA) software update for this specific campaign, which is expected to be available in the third quarter of 2024 (July - September). However, this software update is available now at your preferred IONIQ Certified Hyundai dealer.

Reimbursement for Previous Repairs

If you have previously paid for a repair that addresses the problem described in this service campaign, you may be eligible for reimbursement. To submit a claim, visit www.hyundaiusa.com/campaignhome, click the icon in the top right of the webpage, then click "Contact Us," and select the "Campaign Reimbursement" tile. Follow the onscreen instructions to submit your claim, or call 1-855-371-9460 for additional information.

Additional Information

If you require further assistance or have questions regarding this Service Campaign 9B7, you may contact Hyundai Motor America at 1-855-371-9460. When calling, please use the last 8 characters of your VIN to help the representative assist you more efficiently.

Source: NHTSA ID: 11008012