2024-2026 Honda Civic, CR-V, HR-V A/C Compressor Seizure

American Honda Motor Co., Inc. (AHM) has issued a communication, identified as 'A/C Compressor Seizure (ACTION REQUIRED)', to its dealerships regarding an ongoing investigation into A/C compressor failures. The manufacturer is actively seeking specific 2024-2026 Honda Civic, CR-V, and HR-V vehicles that exhibit a particular set of symptoms and conditions related to the air conditioning system. This initiative aims to collect parts and data to better understand the underlying cause of the Honda A/C compressor seizure.

Symptoms of the Issue

Owners of affected vehicles may experience their air conditioning system not blowing cold air. Upon inspection, technicians are finding that the A/C compressor has seized, leading to the system's malfunction. This condition directly impacts the comfort and functionality of the vehicle's climate control.

Investigation Scope and Conditions

Honda's investigation into the Honda A/C compressor seizure is highly specific. The manufacturer is interested in collecting data and parts only from vehicles that meet a strict set of criteria. These qualifiers ensure that the collected information is relevant to the root cause analysis.

Affected Trim Levels:

• Honda Civic: LX, EX, Touring & Si trim levels are accepted.
• Honda CR-V: LX, EX & EX-L trim levels are accepted.
• Honda HR-V: All trim levels are accepted.

Additional Conditions:

• The dealer must confirm that the A/C system is inoperative (INOP) due to a seized compressor.
• There must be no leaks detected in the HVAC system when using a leak detector (sniffer).
• The vehicle must not have had any prior HVAC repairs, including A/C refrigerant evacuation, recharge, or replacement of HVAC components.
• No repair attempts should have been made during the current service visit.
• The vehicle must have no history of collisions.

Important Warnings for Owners

If your 2024-2026 Honda Civic, CR-V, or HR-V is experiencing a Honda A/C compressor seizure, it is crucial to understand that Honda is requesting dealerships to not perform immediate repairs if the vehicle meets the specified qualifiers. Instead, the manufacturer wants to collect specific parts from the vehicle prior to any repair attempts. This means that if your vehicle qualifies, your dealer may be instructed to contact Honda's Technical Information & Support (TIS) team before proceeding with any service.

How Honda is Collecting Data

Dealership personnel who identify a vehicle matching these qualifiers are instructed to contact Honda's Technical Information & Support (TIS) group. This can be done via email at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions and record specific vehicle information. The required information for contact includes:

E-mail Title Information:

1. Model Year (e.g., 2024)
2. Model Name (e.g., Accord)
3. Issue (e.g., Brake Judder)
4. VIN

E-mail Body Information:

1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. Confirmation that the vehicle meets qualifiers #1-#8 listed above
6. DPTS #

As an incentive for dealer personnel, Honda is offering a VISA gift card to those who successfully identify and report a qualifying vehicle that is accepted for parts and information collection.