2022-2026 Honda Civic, CR-V, HR-V Wiper Motor Inop Investigation

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints concerning the front wiper motors in certain 2022-2026 Honda Civic, 2023-2026 Honda CR-V, and 2023-2026 Honda HR-V models. The primary concern is that the front wiper motors are "inop," meaning they are inoperative. This investigation aims to understand the root cause of this condition before any repairs are attempted.

Symptoms

Owners of affected 2022-2026 Honda Civic, CR-V, and HR-V vehicles may experience their "front wiper motors being inop." Additionally, the wipers might appear "misaligned when in the normal resting position." These symptoms indicate a potential issue with the wiper system's functionality.

Investigation Scope and Conditions

Honda is actively investigating this issue and is interested in inspecting vehicles that meet specific criteria. The manufacturer communication, identified by the subject line "Request for Visit: 2022-2026 Civic/CR-V/HR-V Front Wiper Motor Inop," outlines the following qualifiers for vehicles to be considered for inspection:

• Both front motor wipers must be consistently inoperative, with "NO intermittent failures."
• It must be possible to capture a close-up photo of the edge of the passenger wiper blade (part number 76630) to the cowl top (part number 74218).
• Previous replacements of the windshield, cowl top, and wipers are acceptable.
• The linkage between the motor and the passenger side wiper arm joint must NOT be damaged or disconnected.
• The vehicle must NOT exhibit abnormal or grinding front wiper motor noises.
• The vehicle must NOT have been involved in any front-end collisions.
• "No repairs or disassembling of any parts has been attempted for this issue during the current visit."

Important Warnings for Owners

It is crucial for owners to understand that this communication is "solely directed to Acura dealership personnel." This means Honda is NOT directly notifying consumers about this investigation. If you experience the Honda CR-V wiper inop issue, you must proactively contact your dealership.

Furthermore, Honda explicitly states that they "would like to inspect the vehicle prior to your attempting a repair of any kind." This means dealers should not attempt any repairs or disassembly of parts before Honda's Technical Information & Support (TIS) has been contacted and provided instructions. Attempting repairs beforehand may disqualify your vehicle from the investigation.

Owner Action

If your 2022-2026 Honda Civic, CR-V, or HR-V is experiencing a Honda CR-V wiper inop condition and you believe it meets all the qualifying criteria listed above, you should contact your authorized Honda dealership. The dealership will need to gather specific information, including your vehicle's model year, model name, VIN, current mileage, and confirmation that all qualifiers are met. They will also need to provide a close-up photo of the front windshield wiper inoperative condition to Honda's Technical Information & Support (TIS) team.

This process allows Honda to collect data on affected vehicles to better understand the cause of the front wiper motor inoperation. Technicians who identify qualifying vehicles and report them may receive a VISA gift card as a gesture of appreciation from AHM.