2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP

Why Honda is Investigating

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort concerning a specific rearview camera malfunction affecting certain 2023-2025 Honda Civic, CR-V, and Pilot vehicles. The company aims to thoroughly understand the root cause of this condition before any repair procedures are attempted by dealerships or owners. This proactive investigation is crucial for developing effective and permanent solutions.

Recognizing the Rearview Camera INOP Issue

Owners of affected Honda Civic, CR-V, or Pilot models may experience a particular rearview camera INOP condition. The primary symptom is that the infotainment display turns on when the vehicle is shifted into reverse, but it fails to show the actual rearview camera feed. Instead, the screen remains blank or black, indicating an inoperative camera system despite the display itself functioning.

Key Conditions for Honda's Inspection

Honda is specifically interested in vehicles that meet certain criteria for this investigation. Your vehicle may qualify if:

• The rearview camera is completely inoperative (INOP), meaning it consistently does not display a feed when in reverse, rather than intermittently failing. The display itself must be on, but without the camera image.
• The issue is not a blurry, black, or white center touchscreen that appears when the transmission is shifted to reverse. Honda is looking for a specific type of INOP condition, not general display anomalies.
• The vehicle has not been involved in a collision.
• No repair attempts for this specific rearview camera INOP issue have been made on the vehicle during the current visit to the dealership.

What Owners Should Do

If your 2023-2025 Honda Civic, CR-V, or Pilot exhibits the specific rearview camera INOP symptom and meets the above qualifiers, you should contact your Honda dealership. The dealership will then communicate with Honda's Technical Information & Support (TIS) group. TIS can be reached at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting your dealership or TIS, be prepared to provide specific information about your vehicle. This includes the model year (e.g., 2024), model name (e.g., CR-V), a clear description of the issue (e.g., "Honda CR-V rearview camera INOP"), and your Vehicle Identification Number (VIN). You may also be asked to provide a photo of the black center touchscreen when the vehicle is in reverse, confirming the INOP condition.

Important Warnings for Owners

It is critical that owners do not attempt any repairs for this rearview camera INOP issue before their vehicle has been inspected by Honda. American Honda Motor Co., Inc. specifically requests to inspect the vehicle prior to any repair attempts to better understand the cause of the condition. Attempting repairs beforehand may disqualify the vehicle from the investigation or complicate the diagnostic process.

Next Steps for Dealerships

Dealership personnel who identify a qualifying vehicle and report it to TIS will follow a specific protocol. They will need to provide detailed information via email, including the dealer number, their name, best phone number, current mileage, and confirmation that the vehicle meets all qualifiers. A photo of the black center touchscreen is also required. As an incentive for their cooperation in this investigation, dealer personnel who successfully identify and report a candidate vehicle may receive a VISA gift card from AHM.