2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP

What Honda is Investigating

American Honda Motor Co., Inc. (AHM) has issued a "PRIORITY/ACTION REQUIRED" communication to its dealerships regarding a specific issue affecting certain 2023-2025 Honda Civic, CR-V, and Pilot models. The manufacturer is actively investigating customer complaints of an inoperative rearview camera, commonly referred to as "Honda rearview camera INOP", where the center touch-screen appears solid black or blank when the vehicle is shifted into reverse.

This investigation aims to understand the root cause of this condition. AHM is requesting that no repairs be attempted on these vehicles until they have had an opportunity to inspect them directly. This proactive approach ensures that the manufacturer can gather accurate data to diagnose and resolve the issue effectively.

Symptoms and Qualifiers

Owners of 2023-2025 Honda Civic, CR-V, and Pilot vehicles may experience a "Honda rearview camera INOP" condition. This manifests as the center touch-screen displaying a solid black or blank image when the transmission is placed in reverse. It is crucial to note that this issue is specifically for a consistently inoperative camera, not an intermittent problem.

For a vehicle to qualify for AHM's inspection, it must meet several specific criteria:

• The rearview camera must be inoperative (not intermittent) and display a solid black center touch-screen when the transmission is shifted to reverse. A photo of the black touch-screen is required.
• Blurry or black and white center touch-screens are not accepted as qualifying symptoms.
• The vehicle must not have been involved in a collision.
• No repair attempts should have been made for this specific issue during the current dealership visit.

Important Owner Information

If your 2023-2025 Honda Civic, CR-V, or Pilot exhibits the "Honda rearview camera INOP" symptom as described, it is critical that you do not attempt any repairs on your own or allow a repair shop to do so. American Honda specifically states that they wish to inspect the vehicle prior to any repair attempts. This is to ensure that the original condition of the fault can be thoroughly analyzed by their technical teams.

This communication is a direct instruction to dealership personnel, emphasizing the importance of identifying and reporting these specific vehicles. Owners should be aware that their dealership will need to confirm these qualifiers before proceeding with the manufacturer's inspection process.

Next Steps for Owners

If your vehicle matches the described conditions, the primary action is to contact your authorized Honda dealership. Inform them that your 2023-2025 Honda Civic, CR-V, or Pilot is experiencing a "Honda rearview camera INOP" with a solid black screen when in reverse, and that you are aware of American Honda's request for vehicle inspection.

Your dealership will then communicate with American Honda's Technical Information & Support (TIS) group. They will provide specific vehicle information, including the model year, model name, the issue (e.g., "rearview camera INOP"), and the Vehicle Identification Number (VIN). The dealership will also need to confirm that your vehicle meets all the specified qualifiers and provide a photo of the black touch-screen.

This process allows AHM to collect vital information directly from affected vehicles, which is essential for developing a comprehensive understanding and potential solution for the rearview camera issue. Dealership personnel who successfully identify and report a qualifying vehicle that is accepted for inspection will receive a VISA gift card as a gesture of appreciation from AHM.

Source: NHTSA ID 11010679