2023-2024 Honda CR-V Windshield Washer Motor Inop Investigation
American Honda Motor Co., Inc. (AHM) is collecting data and parts from specific 2023-2024 CR-V vehicles experiencing "windshield washer system inop" or leaking issues, particularly when traced to the washer motor (P/N 76806-TLA-C01). Owners whose vehicles meet specific qualifiers should contact…
Also applies to
- Honda CR-V
- 2023
Honda's Investigation into CR-V Windshield Washer Issues
American Honda Motor Co., Inc. (AHM) has initiated a data collection effort for certain 2023-2024 Honda CR-V vehicles. This initiative, identified as a "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)", aims to better understand the root cause of customer complaints regarding the windshield washer system being inoperative or leaking. To facilitate this investigation, AHM is requesting that no repairs be attempted on qualifying vehicles until specific parts can be collected.
Identifying Affected Vehicles and Symptoms
AHM is specifically interested in 2023-2024 Honda CR-V vehicles that meet several key requirements. If your Honda CR-V windshield washer inop or leaking issue aligns with these conditions, it may qualify for Honda's investigation:
- The windshield washer system must be either leaking or inoperative. A short video demonstrating the concern is required.
- The issue must be definitively traced to the washer motor, specifically part number P/N 76806-TLA-C01.
- The vehicle must not have any aftermarket parts installed on the windshield washer system.
- There should have been no previous repair attempts made on the washer system.
- The vehicle must not have been involved in a collision.
What Owners Should Do
If your 2023-2024 Honda CR-V is experiencing a "windshield washer system inop" condition or a leak and meets all the qualifying criteria, you should contact your authorized Honda dealership. The dealership's Technical Information & Support (TIS) team will need to record your vehicle's information and provide further instructions. It is crucial that the dealership contacts TIS before attempting any repair.
Dealerships are instructed to contact TIS via e-mail at [email protected] or by phone at 800-880-1072, available Monday-Friday, 7am-5pm PST. When communicating, the email title should include:
- Model Year (e.g., 2024)
- Model Name (e.g., CR-V)
- Issue (e.g., Brake Judder)
- VIN
The body of the email should contain:
- Dealer Number
- Your Name
- Best Phone Number to be Reached
- Current Mileage
- Confirmation that your vehicle meets all five qualifiers listed above
- A short video demonstrating the concern
- The DPTS #
Important Note for Dealerships
As a gesture of appreciation, Honda is offering a VISA gift card to dealer technicians who successfully identify and report a vehicle that meets the qualifiers and is accepted for parts collection. TIS will provide additional information to the referring technician if this situation applies. This message is directed solely to Honda dealership personnel and should be handled accordingly, including providing copies to the Shop Foreman and all Service Advisors.
Source: NHTSA Manufacturer Communication 11004270
Frequently Asked Questions
- What is the specific issue Honda is investigating for the 2023-2024 CR-V?
- Honda is investigating complaints of the "windshield washer system inop" (inoperative) or leaking in certain 2023-2024 CR-V models. They are particularly interested when the issue is traced to the washer motor, part number P/N 76806-TLA-C01.
- How do I know if my Honda CR-V qualifies for this investigation?
- Your 2023-2024 Honda CR-V qualifies if its windshield washer system is inoperative or leaking, the issue is traced to the washer motor (P/N 76806-TLA-C01), there are no aftermarket parts on the system, no previous repair attempts, and the vehicle has not been in a collision. A video of the concern is also required.
- Should I attempt to repair my Honda CR-V's windshield washer system myself?
- No, American Honda Motor Co., Inc. (AHM) explicitly requests that no repair attempts be made on qualifying vehicles. If your vehicle meets the criteria for the "Honda CR-V windshield washer inop" investigation, you should contact your Honda dealership first.
- What information should I provide to my dealer if my CR-V has this problem?
- You should provide your model year, model name, VIN, a description of the issue (e.g., 'Windshield Washer Motor Inop'), your contact information, current mileage, confirmation that your vehicle meets the qualifiers, a short video demonstrating the concern, and the DPTS # if applicable.
What Honda CR-V owners report
Counted from the records in our database across 30 model years.
- 16,579
- Owner complaints
- 75
- Recalls
- 1,403
- Service bulletins
- 854
- Crashes reported
- 183
- Fires reported
- 689
- Injuries reported
The 2024 model year
482 complaints, the 12th most of 30 model years on file. Owners reported 31 crashes, 1 fire and 18 injuries for this year, which also has 5 recalls on file.
Visibility/Wiper, the system this article covers, accounts for 405 of 16,579 complaints (2%), including 56 for 2024.
Complaints by model year
| 2007 | 887 | |
|---|---|---|
| 2008 | 963 | |
| 2011 | 554 | |
| 2014 | 587 | |
| 2015 | 673 | |
| 2017 | 1,779 | |
| 2018 | 2,163 | |
| 2019 | 1,107 | |
| 2023 | 633 | |
| 2024 | 482 |
Most-reported systems
- Electrical System — 2,593
- Air Bags — 2,404
- Engine — 2,379
- Steering — 1,901
- Forward Collision Avoidance — 1,423
Latest recalls for the 2024 model year
- 26V663000 — Tires (Oct 2026)
- 26V366000 — Tires (Jun 2026)
- 24V763000 — Fuel System, Gasoline (Oct 2024)
Recent owner reports about visibility/wiper
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering), and the vehicle was taken to the dealer, where the recall repair was completed; however, the failure occurred while driving.
Read owner complaints →What component or system failed or malfunctioned, and is it available for inspection upon request? Wiper system malfunctions by allowing driver side wiper to intermittently reach varied end positions, sometimes striking the A-pillar.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
Related Articles
What's Going Wrong with the 2024 Honda CR-V: Manufacturer Investigations
While the 2024 Honda CR-V has no recalls or owner complaints, Honda is actively investigating several potential issues. These include concerns with A/C compressor seizure, inoperative rearview cameras, and front wiper motor malfunctions. Owners should be aware of these emerging concerns.
2024-2026 Honda Civic, CR-V, HR-V A/C Compressor Seizure
American Honda Motor Co., Inc. (AHM) is actively investigating A/C compressor seizure issues in specific 2024-2026 Honda Civic, CR-V, and HR-V vehicles. If your A/C is not blowing cold air and a technician finds a seized compressor, your vehicle may qualify for a special inspection.
2024-2026 Honda Civic, CR-V, HR-V A/C Compressor Seizure Investigation
American Honda Motor Co., Inc. (AHM) is actively searching for specific 2024-2026 Honda Civic, CR-V, and HR-V vehicles experiencing A/C compressor seizure. If your vehicle's A/C is "not blowing cold air" and the compressor is seized, Honda wants to inspect it before any repairs are made.
2022-2026 Honda Civic/CR-V/HR-V Front Wiper Motor Inop
American Honda Motor Co., Inc. (AHM) is investigating customer complaints regarding inoperative (inop) or misaligned front wiper motors in certain 2022-2026 Honda Civic, 2023-2026 Honda CR-V, and 2023-2026 Honda HR-V vehicles. AHM is requesting dealers to identify and report qualifying vehicles…
2023-2024 Honda CR-V Head Cover Oil Leak Investigation
American Honda Motor Co., Inc. (AHM) is actively searching for specific 2023-2024 FHEV Accord and CR-V vehicles experiencing an oil leak from the head cover gasket. This investigation aims to understand the root cause before any repairs are attempted.
Leave a comment
Comments are moderated and may take a moment to appear. Only your first name and the initial of your last name are shown publicly.
Comments
Be the first to comment.