2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints regarding the drip mold on certain 2023-2024 Honda CR-V vehicles. The company is specifically looking for instances where the drip mold is reported as "not set, detaching or loose." This proactive step aims to thoroughly understand the underlying cause of this condition before any repair attempts are made.

This investigation is crucial for addressing the Honda CR-V drip mold detaching issue effectively. Honda's Technical Information & Support Group is coordinating with dealerships to gather information on affected vehicles.

Symptoms Owners May Notice

Owners of 2023-2024 Honda CR-V models might observe that the drip mold along the vehicle's roofline appears to be:

• Not set: The molding does not sit flush or properly aligned with the vehicle body.
• Detaching: The molding is coming loose or separating from its intended position.
• Loose: The molding feels insecure or moves freely when touched.

These visual cues indicate the presence of the "drip mold not set, detaching or loose" condition that Honda is currently investigating.

Qualifying Conditions for Investigation

Honda is interested in inspecting only those 2023-2024 CR-V vehicles that meet specific criteria. If your vehicle exhibits the Honda CR-V drip mold detaching issue, it must satisfy the following requirements to be considered for this investigation:

• The Vehicle Identification Number (VIN) must begin with 7FA.
• The "drip mold not set, detaching or loose" condition must be visually confirmable. Dealerships will need to take at least one wide-angle and one close-up photo to document the issue.
• The vehicle must not have been involved in any collision.
• No repair attempt for this specific drip mold issue should have been made previously.

These qualifiers ensure that Honda can study the issue in its original state, without external factors complicating the analysis.

How to Participate in the Investigation

If your 2023-2024 Honda CR-V matches the qualifying conditions for the "drip mold not set, detaching or loose" issue, your dealership should contact Honda's Technical Information & Support (TIS) Group. Dealership personnel can reach TIS via email at [email protected] or by calling 800-880-1072, available Monday through Friday, 7 AM to 5 PM PST.

When contacting TIS, the dealership will need to provide specific vehicle information. The email title should include:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue (e.g., Drip Mold Not Set/Detaching/Loose)
• VIN

The email body should contain:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

As a gesture of appreciation, Honda will provide a VISA gift card to dealership personnel who successfully identify and report a qualifying vehicle that is accepted as a candidate for the investigation.

Important Warnings

It is critical for owners and dealerships to note that Honda explicitly requests that no repair has been attempted for this issue prior to the vehicle being reported and inspected. The goal of this program is to understand the root cause of the Honda CR-V drip mold detaching issue in its unaltered state. Attempting a repair before Honda's inspection could disqualify the vehicle from the investigation.

Owner Action

If you own a 2023 or 2024 Honda CR-V and have observed the drip mold being "not set, detaching or loose," and your vehicle meets the specified qualifiers, it is recommended to contact your local Honda dealership. Inform them about the issue and the ongoing investigation by Honda's Technical Information & Support Group. Your dealership can then follow the outlined procedure to report your vehicle to Honda for potential inspection.

---

Source: NHTSA ID 10246401