2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

American Honda Motor Co., Inc. (AHM) has issued a PRIORITY/ACTION REQUIRED communication, identified as "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose", to its dealership personnel regarding a specific concern with 2023-2024 Honda CR-V models. This communication highlights AHM's proactive search for vehicles exhibiting a particular exterior trim issue. The goal is to thoroughly understand the root cause of the condition before any repair attempts are made.

Understanding the Honda CR-V Drip Mold Issue

AHM is specifically looking for 2023-2024 Honda CR-Vs where customers have reported the "drip mold not set, detaching or loose" condition. The drip mold is an exterior trim component, and its improper fitment or detachment can be a cosmetic concern or potentially lead to other issues. This investigation aims to gather more information directly from affected vehicles with a reported "Honda CR-V drip mold" problem.

Qualifying Conditions for Inspection

Honda is interested in inspecting vehicles that meet strict criteria to ensure the data collected is relevant to their investigation. Your 2023-2024 Honda CR-V qualifies for this special inspection if it meets all of the following requirements:

• The Vehicle Identification Number (VIN) must begin with "7FA".
• You must be able to visually confirm the "drip mold not set, detaching or loose" condition. Dealerships will need to take one wide-angle and one close-up photo of the issue.
• The vehicle must not have been involved in any collision.
• No prior repair attempts should have been made for this specific "drip mold not set, detaching or loose" issue.

What Owners Should Do

If your 2023-2024 Honda CR-V exhibits the "drip mold not set, detaching or loose" condition and you believe it meets the qualifiers, you should contact your Honda dealership. The dealership will then communicate with Honda's Technical Information & Support (TIS) group. This is a critical step to address the potential "Honda CR-V drip mold" concern.

Dealerships are instructed to email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will provide further instructions and record necessary vehicle information.

Information Required for Submission

When contacting your dealership or if the dealership submits information to TIS, the following details will be required:

Email Title Information:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue (specifically "drip mold not set, detaching or loose")
• VIN

Email Body Information:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

Important Warnings and Notes

This communication, identified as "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose", is explicitly marked as "PRIORITY/ACTION REQUIRED" and is solely directed to Honda dealership personnel. This means owners will not receive a direct notification from Honda about this specific request for information. It is crucial for owners to be aware of this initiative and proactively contact their dealership if their vehicle matches the criteria for the "Honda CR-V drip mold" issue.

American Honda Motor Co., Inc. will provide a VISA gift card to dealership personnel who identify and report a qualifying vehicle that is accepted as a candidate for their information collection. This incentive underscores the importance AHM places on gathering accurate data to understand and address the "drip mold not set, detaching or loose" problem.

NHTSA ID: 10244298