2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

American Honda Motor Co., Inc. (AHM) has issued a communication, identified as NHTSA ID 10244186, regarding an ongoing investigation into certain 2023-2024 Honda CR-V vehicles. The focus of this investigation is a customer complaint concerning the vehicle's drip mold, specifically if it is "not set, detaching or loose."

This initiative, labeled as a "PRIORITY/ACTION REQUIRED" request, aims to gather more information to understand the underlying cause of this condition. AHM intends to inspect affected vehicles before any repair attempts are made by dealerships or owners.

Symptoms of the Honda CR-V Drip Mold Issue

Owners of 2023-2024 Honda CR-V models might notice that the exterior drip mold on their vehicle is not properly seated, appears to be detaching, or feels loose. This visual or tactile issue is the primary symptom that Honda is seeking to investigate. It's important for owners to be able to visually confirm this condition, as photographic evidence will be required.

Honda's Investigation into the Drip Mold Issue

American Honda Motor Co., Inc. (AHM) is actively searching for specific 2023-2024 CR-Vs that exhibit the "drip mold not set, detaching or loose" condition. The objective is to conduct a thorough inspection of these vehicles. This process will help AHM better understand why this issue is occurring and determine the most effective solution. The manufacturer emphasizes the importance of inspecting the vehicle before any repair work is initiated.

Qualifying Your Honda CR-V for Inspection

AHM is interested in inspecting your vehicle only if it meets specific criteria. To qualify for this investigation into the Honda CR-V drip mold problem, your vehicle must satisfy the following requirements:

• VIN Qualification: The Vehicle Identification Number (VIN) must begin with "7FA."
• Visual Confirmation: You must be able to visually confirm that the drip mold is "not set, detaching or loose." This requires taking at least one wide-angle and one close-up photograph of the affected area.
• No Collision History: The vehicle must not have been involved in any collision.
• No Prior Repair Attempts: No repairs should have been attempted for this specific drip mold issue.

How to Report Your Vehicle for Inspection

If your 2023-2024 Honda CR-V meets all the qualifying criteria, you should contact your Honda dealership. Dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call them directly at 800-880-1072. This line is available Monday through Friday, from 7 am to 5 pm PST. TIS will then provide further instructions and record necessary vehicle information.

When contacting TIS, ensure the following information is included in your email's title and body:

Email Title Information:

• Model Year (e.g., 2023)
• Model Name (e.g., Accord – use CR-V for this issue)
• Issue (e.g., Brake Judder – use "Drip Mold Not Set/Detaching/Loose" for this issue)
• VIN

Email Body Information:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

Important Warnings for Owners

Owners should be aware of a critical instruction from Honda regarding this Honda CR-V drip mold investigation. It is explicitly stated that American Honda Motor Co., Inc. (AHM) wants to inspect the vehicle before any repair of any kind is attempted. This means owners should not try to fix the drip mold themselves or have an independent shop perform repairs if they intend for their vehicle to be considered for this investigation. Attempting repairs beforehand could disqualify the vehicle from AHM's inspection process.

NHTSA ID: 10244186