2023-2024 Honda CR-V Run Channel Issue Investigation

Honda Investigates 2023-2024 CR-V Run Channel Issue

American Honda Motor Co., Inc. (AHM) has initiated an information collection effort regarding certain 2023-2024 Honda CR-V models. The company is seeking to gather specific data on vehicles experiencing a "visually defective run channel, wind noise, or window function issue." This proactive step, outlined in NHTSA Manufacturer Communication 10241462, aims to thoroughly understand the underlying causes of these conditions before any repair recommendations are made.

This investigation is crucial because it allows Honda to collect detailed information directly from affected vehicles. By doing so, they can pinpoint the exact nature of the problem and develop an effective, long-term solution. Owners of 2023-2024 Honda CR-V vehicles who are experiencing these symptoms are encouraged to report them to their dealership.

Symptoms of the Honda CR-V Run Channel Issue

Owners of 2023-2024 Honda CR-V vehicles might notice one or more of the following symptoms related to the run channel:

• Visually defective run channel: This could manifest as visible damage, misalignment, or wear on the rubber or plastic channel that guides the window glass. Such defects might be apparent upon inspection.
• Wind noise: Excessive wind noise originating from the window area, particularly at higher speeds, could indicate an issue with the run channel's ability to seal properly against the window glass. This noise can significantly detract from the driving experience.
• Window function issue: Problems with the window's operation, such as slow movement, sticking, or difficulty rolling up or down, may point to a compromised run channel. A malfunctioning run channel can impede the smooth movement of the window.

If you observe any of these symptoms in your 2023-2024 Honda CR-V, it is important to have your vehicle inspected by a Honda dealership. These symptoms are precisely what Honda is trying to understand better through this information collection campaign.

How to Qualify for Honda's Information Collection

Honda has specific criteria for vehicles they are interested in for this information collection. Your 2023-2024 Honda CR-V must meet all of the following requirements:

• Observable Defect: A technician must be able to visually confirm the run channel defect, or clearly trace the source of wind noise or the window function issue. This ensures that the problem is verifiable.
• Visual Documentation: Any visual defects of the affected run channel must be documented with clear photographs. Honda requires two types of photos: one wide-angle shot to show the overall area and one close-up shot to detail the specific defect. This helps Honda engineers analyze the precise nature of the problem.
• No Prior Collision: The vehicle must not have been involved in any collision. This criterion helps rule out external damage as the cause of the run channel issue, ensuring the focus remains on potential manufacturing or design-related problems.
• No Prior Repair Attempt: No repair attempts should have been made for this specific issue. Honda wants to collect data on the original condition of the problem to accurately assess its characteristics before any modifications or fixes are introduced.

These qualifiers ensure that the data collected is consistent and directly relevant to the 2023-2024 Honda CR-V run channel issue Honda is investigating.

What Owners Should Do

If you own a 2023-2024 Honda CR-V and are experiencing a "visually defective run channel, wind noise, or window function issue," you should contact your authorized Honda dealership. Explain the symptoms you are observing. The dealership will then assess if your vehicle meets the specific qualifiers for Honda's information collection program.

If your vehicle qualifies, the dealership will contact Honda's Technical Information & Support (TIS) group. TIS can be reached via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will provide further instructions and require specific vehicle information to be submitted.

To assist the dealership and Honda's investigation, be prepared to provide the following details about your vehicle:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• A clear description of the "Honda CR-V run channel issue" you are experiencing (e.g., "defective run channel," "wind noise," or "window function issue")
• Your Vehicle Identification Number (VIN)

Providing this information accurately will help Honda in their ongoing effort to understand and address the 2023-2024 Honda CR-V run channel issue.

Important Note for Technicians

Honda is offering an incentive for dealership technicians who identify and report vehicles that meet the qualifiers and are accepted into the information collection program. Technicians whose vehicles become subjects of a successful Dealer Visit/Parts Collection/Info Collection will receive a Visa gift card as a gesture of appreciation. Technical Information & Support (TIS) will provide additional details regarding this incentive if applicable. This encourages thorough reporting and accurate data collection for the 2023-2024 Honda CR-V run channel issue.

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Source: NHTSA ID: 10241462