2023 Honda CR-V Run Channel Issue Investigation

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort concerning a potential issue with the run channel in certain 2023 Honda CR-V vehicles. This internal communication, identified as "Request for Info: 2023 CR-V Run Channel Issue (ACTION REQUIRED)", seeks specific information from dealerships to better understand the root cause of customer complaints related to the run channel, wind noise, or window function.

Symptoms of the 2023 Honda CR-V Run Channel Issue

Owners of affected 2023 Honda CR-V models may experience one or more of the following symptoms:

• A visually defective run channel.
• Unusual wind noise originating from the window area.
• Problems with the window's function, indicating an issue with its sealing or movement mechanism.

These symptoms often lead to a recommendation for replacing the affected run channel, prompting Honda's investigation to gather more data before a standard repair procedure is established.

Important Information for Owners

This communication is explicitly directed to Honda dealership personnel, including Service Managers, Advisors, and Shop Foremen. It is an internal request for information, not a direct recall or a standard repair bulletin for owners.

What owners should know:

• Honda is NOT notifying consumers directly about this data collection. Owners will not receive a letter regarding this specific information request.
• If your 2023 Honda CR-V exhibits the described symptoms, your dealership should NOT attempt a repair of any kind until they have contacted Honda's Technical Information & Support (TIS) group and followed their instructions for data collection.
• Vehicles that have been involved in a collision or have had previous repair attempts for this issue do not qualify for this specific data collection initiative.

Honda's Data Collection Initiative

American Honda Motor Co., Inc. is actively searching for 2023 CR-Vs that present with customer complaints of a visually defective run channel, wind noise, or window function issues. The goal is to collect specific information from these vehicles to thoroughly understand the underlying cause of the condition. This proactive approach aims to ensure that any future repair recommendations are accurate and effective.

Conditions for Dealer Reporting

For a 2023 Honda CR-V to qualify for this data collection, it must meet specific criteria:

• The dealer must be able to visually confirm the run channel defect, or accurately trace the source of wind noise, or identify the specific window function issue.
• If visual defects are present, clear photographs must be taken, including one wide-angle and one close-up shot of the affected run channel.
• The vehicle must not have been involved in any collision.
• Crucially, no repair attempts should have been made for the existing issue.

How Dealers Report a Qualifying Vehicle

If a dealership encounters a 2023 Honda CR-V that matches the qualifying conditions, they are instructed to contact Honda's Technical Information & Support (TIS) group. This can be done by emailing [email protected] or calling 800-880-1072, available Monday through Friday, 7am-5pm PST.

Dealers must provide specific vehicle information in their email or during the phone call. For email submissions, the title should include the Model Year (e.g., 2023), Model Name (e.g., CR-V), the specific Issue (e.g., Run Channel Issue), and the Vehicle Identification Number (VIN). The email body should contain the Dealer Number, the technician's Name, the Best Phone Number to be Reached, the Current Mileage, and the DPTS#.

As an incentive, Honda offers a Visa gift card to technicians who identify and report a qualifying vehicle that is accepted as a candidate for this data collection.

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Source: NHTSA ID: 10237799