2022-2025 Honda Accord, Civic, Odyssey Rearview Mirror Bracket Loose

American Honda Motor Co., Inc. (AHM) has initiated a "Request for Parts" to investigate a customer complaint regarding a loose or detached rearview mirror bracket/slug from the windshield in certain 2022-2025 Honda Accord, Civic, and Odyssey models. This proactive step aims to gather parts from affected vehicles to better understand the underlying cause of this condition before any repair attempts are made. Owners experiencing a Honda Civic rearview mirror bracket loose issue should be aware of this program.

What Honda is Investigating

Honda is specifically looking into instances where the rearview mirror bracket or slug has become loose or detached from the windshield. This issue, described as a "rearview mirror BRACKET/SLUG MUST be loose or detached from the windshield," affects a range of recent Honda models. The company's goal is to collect these specific parts to conduct a thorough analysis and determine why this detachment is occurring. This investigation is critical for understanding the problem and potentially developing a future solution for the Honda Civic rearview mirror bracket loose concern.

Qualifying Conditions for Participation

Honda is interested in collecting parts only if the vehicle meets all of the following specific requirements:

• For all models, the manufactured date on the driver's door jamb must be AFTER 12/2022.
• The "Rearview mirror BRACKET/SLUG MUST be loose or detached from the windshield". Technicians must remove the housing to confirm this condition and capture one photo of the loose or detached rearview mirror.
• Cracks and chips on the windshield are acceptable as long as the rearview mirror bracket itself is loose or detached.
• Previous replacement of the windshield is acceptable if a Honda genuine part was used for the replacement.
• The vehicle has not been involved in a collision.
• No repair has been attempted for this issue during the current service visit.

Important Warnings for Owners

This communication is primarily directed at Honda dealership personnel. Owners should be aware that Honda explicitly states, "No repair has been attempted for this issue during the current visit." This means if your vehicle qualifies for this parts collection, no repairs should be performed until Honda's Technical Information & Support (TIS) has been contacted. The purpose is to collect the parts in their original, un-repaired state for analysis.

What Owners Should Do

If you own a 2022-2025 Honda Accord, Civic, or Odyssey and are experiencing a loose or detached rearview mirror bracket, and your vehicle meets the qualifying conditions, you should contact your Honda dealership. The dealership will then need to email Honda's Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST).

The dealership will be required to provide specific vehicle information, including the model year, model name, the issue (e.g., "Rearview Mirror Bracket Loose"), VIN, dealer number, technician's name, phone number, current mileage, and confirmation that all qualifiers are met, along with a photo of the condition. Technicians who successfully identify and report a qualifying vehicle may receive a VISA gift card as a gesture of appreciation. This process helps Honda address the Honda Civic rearview mirror bracket loose problem.

Why This Matters

This "Request for Parts" is a crucial step in Honda's efforts to identify the root cause of the loose or detached rearview mirror bracket issue. By collecting and analyzing parts from affected vehicles, Honda aims to gain a deeper understanding of the problem. This information can then be used to develop a permanent fix, issue a service bulletin, or potentially even a recall, ensuring long-term safety and reliability for owners of the affected 2022-2025 Honda Accord, Civic, and Odyssey models.

Source: NHTSA ID: 11022754