2022 Honda Civic Speaker Distortion Info Request

Background: Honda's Information Request

American Honda Motor Co., Inc. (AHM) initiated a specific information request concerning certain 2022 Honda Civic vehicles. The company was actively searching for vehicles exhibiting a customer complaint of "speaker sound distorted or no sound." This effort was part of a broader investigation to understand the underlying cause of this condition.

AHM's objective was to gather detailed information from affected vehicles before any repair attempts were made. This proactive data collection aimed to provide a clearer picture of the issue, which is critical for developing an effective solution for the Honda Civic speaker distortion.

What Owners Should Know

If you own a 2022 Honda Civic Si, Touring, or Sport Touring and are experiencing "speaker sound distorted or no sound," it's important to understand that Honda was actively investigating this issue. While this specific information request was active for a limited period in March 2023, the underlying concern about the Honda Civic speaker distortion may still be relevant.

Owners who experienced these symptoms were encouraged to contact their authorized Honda dealership. The dealer would then assess if the vehicle met the criteria for the information request and would have been instructed to contact Honda's Technical Information & Support (TIS) group for further guidance.

Information Dealers Were Required to Provide

For vehicles matching the specified criteria, Honda dealerships were instructed to email Technical Information & Support at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). The email title needed to include the Model Year (e.g., 2022), Model Name (e.g., Civic), the Issue (e.g., Speaker Distortion), and the VIN.

The body of the email required additional details to aid AHM's investigation. This included the Dealer Number, the name of the technician or advisor, a best phone number for contact, the vehicle's Current Mileage, and the DPTS# (Dealer Parts and Technical Support number). This comprehensive data collection was vital for AHM to accurately diagnose the widespread nature and specific triggers of the Honda Civic speaker distortion.

Important Note for Technicians

As an incentive for their participation in this critical data collection effort, AHM offered a Visa gift card to dealer technicians. This gesture of appreciation was for those who successfully identified and reported a qualifying vehicle that was accepted as a candidate for a Dealer Visit/Parts Collection/Info Collection. Technical Information & Support (TIS) provided additional information regarding this program to participating dealerships.

Source: NHTSA ID: 10233205