2022 Honda Civic A/C Condenser Leak Investigation

Background to the Investigation

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort concerning certain 2022 Honda Civic vehicles. This effort, outlined in a communication titled "Request for Visit: 2022 Civic Condenser Leak (ACTION REQUIRED)", aims to understand the root cause of A/C system issues. The primary concern is the "Honda Civic A/C condenser leak".

AHM is specifically looking for vehicles where owners report the A/C "not blowing cold air", and technicians observe an "oil stain on the condenser". The goal is to inspect these vehicles to gain a better understanding of the condition before any repairs are attempted. This proactive approach helps Honda identify potential widespread issues and develop effective solutions.

Important Warnings for Owners and Technicians

It is crucial to note that AHM specifically requests that no repair attempts of any kind be made on the A/C system before the vehicle has been inspected by their team. Attempting a repair prematurely could interfere with the investigation process.

This request for vehicle visits was sent on February 8, 2023, and expires on February 22, 2023. Dealerships and owners should act promptly if their vehicle meets the qualifying conditions.

Symptoms and Qualifying Conditions

For a 2022 Honda Civic to be considered for this investigation into the "Honda Civic A/C condenser leak", it must meet specific criteria. The primary symptoms include the A/C system "not blowing cold air" and a visible "oil stain on the condenser".

Beyond these symptoms, Honda requires confirmation that the A/C compressor is not seized. Additionally, the vehicle must not have had a previous replacement of the A/C condenser. There should also be no impact damage to the A/C condenser, such as from a vehicle accident or other hazard damage.

What Owners Should Do

If your 2022 Honda Civic exhibits the symptoms of "A/C not blowing cold air" and a visible "oil stain on the condenser", and meets the other qualifying conditions, you should contact your Honda dealership immediately. As stated, it is crucial that no repair attempts are made on the A/C system before the vehicle is inspected by AHM.

Your dealership will need to contact Honda's Technical Information & Support (TIS) group. They can be reached via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). The dealership will need to provide specific information in their email title, including: Model Year, Model Name, the Issue (e.g., A/C condenser leak), and the Vehicle Identification Number (VIN). In the email body, they must include: Dealer Number, Your Name, Best Phone Number to be Reached, Current Mileage, and DPTS#.

Important Note for Technicians

As a gesture of appreciation, Honda is offering a Visa gift card to dealer technicians who identify and report a qualifying vehicle. This incentive applies if the vehicle is accepted as a candidate for a successful Dealer Visit/Parts Collection/Info Collection. Technical Information & Support (TIS) will provide further details to technicians in such situations.

Source: NHTSA Manufacturer Communication 10231826.