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Service Bulletin

2021-2023 BMW X5/X7 Easy-Entry Seat Not Locking CCM

BMW has identified an issue where the 2nd row 60/40 seat in certain 2021-2023 X5 and X7 models may stop before reaching its final home position after Easy-Entry, triggering a 'seat not locked' Check Control Message. This manufacturer communication addresses the cause and potential fix.

Byeditor sarah mitchell2021 BMW X5
2021 BMW X5 — 2021 BMW X5 manufacturer_communication
Editorial illustration generated for this article.
BMW 2nd row seat not lockedBMW Easy-Entry seat malfunctionCheck Control Message seat not lockedBMW X5 seat issueBMW X7 seat warningBMW 760i seat problemBMW 740i seat issueNHTSA 10228431BMW SEATS component2nd row seat 60/40 seat

Also applies to

BMW 740i
2023
BMW 760i
2023
BMW X5
2022
BMW X7
2021–2022

BMW has issued a manufacturer communication, identified by NHTSA ID 10228431, addressing a specific concern with the 2nd row 60/40 seats in certain 2021-2023 BMW X5, X7, 760i, and 740i models. This communication highlights an issue where the seat may not fully return to its home position after using the Easy-Entry feature, leading to a warning message for the driver. This information is crucial for owners searching for details about the 2021 BMW X5 manufacturer_communication.

Symptoms

Owners of affected BMW vehicles may observe the following symptoms related to the 2nd row seats:

  • The 2nd row 60/40 seat stops moving before it reaches its final, fully locked home position.
  • A "Check Control Message" (CCM) appears on the vehicle's display.
  • The CCM specifically alerts the driver with the message: "seat not locked".

Trigger Conditions

This issue primarily occurs when the 2nd row seat is being returned from its Easy-Entry position. The Easy-Entry feature allows for easier access to the third row by moving the second-row seat forward. When the seat is subsequently moved back, it may fail to complete its full travel and lock into place.

What This Means for Owners

While the manufacturer communication (NHTSA ID 10228431) identifies the problem, it does not detail a specific repair procedure in the provided summary. The appearance of a "seat not locked" Check Control Message indicates that the seat is not securely fastened, which could be a safety concern. Owners experiencing this issue should not attempt to force the seat into position or ignore the warning. This 2021 BMW X5 manufacturer_communication serves to inform technicians and owners about the known condition.

Next Steps for Owners

If your 2021-2023 BMW X5, X7, 760i, or 740i displays the "seat not locked" Check Control Message after using the Easy-Entry feature for the 2nd row 60/40 seat, it is recommended to contact your authorized BMW service center. They will be able to diagnose the specific cause and perform any necessary adjustments or repairs based on the latest manufacturer guidelines.

Source: NHTSA ID: 10228431

Frequently Asked Questions

What does the 'seat not locked' Check Control Message mean in my BMW?
The 'seat not locked' Check Control Message indicates that your 2nd row 60/40 seat has not fully returned to its home position and is not securely locked, typically after using the Easy-Entry feature.
Which BMW models are affected by the Easy-Entry seat not locking issue?
This issue affects certain 2021-2023 BMW X5, X7, 760i, and 740i models equipped with the 2nd row 60/40 Easy-Entry seat.
What should I do if my BMW's 2nd row seat doesn't lock after Easy-Entry?
If your 2nd row seat stops moving before locking and you see the 'seat not locked' Check Control Message, you should contact your BMW service center for diagnosis and repair. Referencing manufacturer communication NHTSA ID 10228431 may be helpful.
Is the 'seat not locked' warning a safety concern?
Any warning indicating a seat is not securely locked should be addressed promptly, as it could pose a safety risk in the event of a sudden stop or collision. It's best to have it inspected by a professional.

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