2023-2024 BMW X1/X2 Active Safety MPH Display Issue

Symptoms

Owners of certain BMW vehicles may notice that the speeds displayed in the Active Safety menu are incorrectly shown as "0 miles per hour (MPH)". This can be a confusing and potentially concerning issue for drivers relying on accurate information from their vehicle's safety systems. This specific symptom, where the BMW X1 Active Safety menu MPH display is incorrect, points to a software-related problem.

Cause

The root cause of this display anomaly is identified as unfavorable software within certain applications residing in the vehicle's headunit, specifically the HU-H6 unit. This software glitch prevents the correct speed data from being reflected in the Active Safety menu.

Important Warnings

BMW has indicated that this repair, identified by Service Information Bulletin (SIB) 65 06 24, is considered "MOBILE FRIENDLY." This means that for qualifying centers, the Service Action repair is eligible to be performed via Mobile Assistance, offering convenience to owners. It is also crucial that this update is completed before the first vehicle delivery to a customer or if the vehicle is already in the workshop or dealer inventory.

Repair Procedure

The fix for the incorrect BMW X1 Active Safety menu MPH display involves updating the vehicle applications through the ConnectedDrive Store app. This process is designed to be user-friendly and can be performed directly within the vehicle's infotainment system.

1. Access the ConnectedDrive Store: From the App Home Screen, owners or technicians should select the "ConnectedDrive Store" app icon. This icon is typically found among other applications like Android Auto, Apple CarPlay, and BMW Maps, as depicted in the vehicle's display on page 2 of the bulletin.
2. Navigate to Apps Management: Within the ConnectedDrive app, select the “Manage” tab and then choose the "Apps” menu to view all installed applications. This step is visually guided on page 2 of the bulletin.
3. Initiate Updates: In the "Manage" tab, a list of all apps installed in the vehicle will be displayed. Any app with a newer version available will feature an “Update” button next to its entry. For convenience, an “Update All” button is also provided to update all available applications simultaneously. The bulletin clarifies that the two circular arrow buttons, used for updating provisioning and services, are not required for this specific procedure.
4. Confirm Completion: Once the application updates are finished, the infotainment screen will display the message "All apps are up to date." This message, shown on page 4 of the bulletin, confirms that the procedure is complete, and the software issue causing the incorrect speed display in the Active Safety menu should be resolved.

Claim Information

This service action, SIB 65 06 24, is designated as repair code 0065680400, specifically for "U10 U11 Updating head unit apps." Reimbursement for this Service Action will be processed using the work package information provided. The special flat rate labor operation code for this action is 00 76 548, described as "Updating Apps in the ConnectedDrive Store," with a labor allowance of 1 FRU (Flat Rate Unit). When documenting the repair, technicians are instructed to reference only the SIB number and work package (e.g., "B65 06 24 WP 1") in their repair order notes and claim comments, unless otherwise mandated by state law.

Owner Action

Owners of affected vehicles should contact their authorized BMW dealer to have this service action performed. Given that the repair is "MOBILE FRIENDLY," some qualifying centers may offer the convenience of mobile assistance for this update. It is particularly important for vehicles in dealer inventory to have this update completed before their first delivery to a customer. This ensures that the BMW X1 Active Safety menu MPH display issue is resolved prior to the vehicle reaching its owner.

Source: NHTSA ID: 11000528