2022-2023 BMW iX Tailgate Fails to Open TSB

Owners of 2022-2023 BMW iX vehicles may encounter an issue where the power tailgate sporadically fails to open. This problem specifically occurs when attempting to open the tailgate using either the interior button located on the driver's door panel or the vehicle's key fob. This manufacturer communication, identified by NHTSA ID 10230731, acknowledges this specific concern.

Symptoms

The primary symptom is the tailgate failing to open when activated by the interior button or the key fob. This can be an intermittent issue, meaning the BMW iX tailgate fails to open only sometimes, rather than consistently. There are no other specific warning lights or messages mentioned in relation to this particular communication.

Diagnosis / Trigger Conditions

This issue is triggered when the tailgate receives an open command from either the interior button on the driver's door panel or the key fob, but it does not respond as expected. The problem is described as sporadic, suggesting it may not occur every time these controls are used. If your BMW iX tailgate fails to open under these conditions, it aligns with the described issue.

Repair Procedure Summary

While the specific repair steps are not detailed in the summary, the existence of manufacturer communication NHTSA ID 10230731 indicates that BMW has identified this issue and likely has a prescribed diagnostic and repair procedure for dealerships. Typically, such issues might involve software updates to the body control module or adjustments/replacements of tailgate components. Owners experiencing this problem should contact their authorized BMW service center for diagnosis and resolution.

Owner Action

If your 2022-2023 BMW iX tailgate sporadically fails to open, it is recommended to schedule an appointment with an authorized BMW dealership. Inform them about the symptoms you are experiencing, specifically mentioning that the tailgate does not open when using the interior button or key fob. Referencing manufacturer communication NHTSA ID 10230731 may assist the service technician in quickly identifying the relevant information. This issue should be addressed by the dealership under warranty if your vehicle is still within the warranty period.

Source: NHTSA ID 10230731