Bulletin de service

2021 BMW Models Head Unit Resets Fault Code B7F8F9

A technical service bulletin addresses head unit resets in various 2021 BMW models, indicated by fault code B7F8F9 RESET WATCHDOG. Symptoms include interrupted radio, unavailable navigation, and a black control display. This issue affects the infotainment system.

Byeditor david chen2021 BMW 330i
2021 BMW 330i — BMW head unit resets
Editorial illustration generated for this article.
B7F8F9RESET WATCHDOGBMW head unit resetsBMW radio interruptedBMW navigation unavailableBMW control display black screenBMW infotainment resetNHTSA ID 101845882021 BMW 330i head unit resets2021 BMW X7 head unit resets
BMW 228i
2021
BMW 330e
2021
BMW 430i
2021
BMW 530e
2021
BMW 530i
2021
BMW 540i
2021
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BMW 740i
2021
BMW 840i
2021
BMW M235i
2021
BMW M340i
2021
BMW M440i
2021
BMW M5
2021
BMW M550i
2021
BMW M760i
2021
BMW M8
2021
BMW M850i
2021
BMW X3
2021
BMW X4
2021
BMW X5
2021
BMW X6
2021
BMW X7
2021
BMW Z4
2021

Symptoms

Owners of affected 2021 BMW models may notice several issues related to the vehicle's infotainment system. These symptoms indicate a problem with the head unit's operation.

Key symptoms include:

  • The active radio or music source is interrupted unexpectedly.
  • The navigation system becomes unavailable, ceasing to provide directions or map display.
  • A black screen is shown in the Control Display, rendering the infotainment system inoperable.

Fault Codes / DTCs

The primary diagnostic trouble code (DTC) associated with this issue is:

  • B7F8F9: This fault code is described as a "RESET WATCHDOG" event, indicating an unexpected reset of the head unit's internal system.

Diagnosis / Trigger Conditions

The

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