2022-2024 Audi A3/S3/RS3 Remote Window Feature Not Enabled

Issue Overview

Audi has identified a software issue affecting certain 2022-2024 A3, S3, and RS3 vehicles. This issue, addressed by Service Action 60G2, prevents the remote window opening/closing feature from being enabled. This means owners cannot use their key fob or other remote methods to open or close the vehicle's windows, which is a convenient function for ventilation or quick access.

This service action ensures that the intended functionality of the remote window opening/closing feature is restored. The problem is purely software-related, meaning no physical components need to be replaced to resolve the issue.

Symptoms

The primary symptom of this issue is the complete absence of the remote window opening/closing feature. Owners will find that attempts to use the key fob or other remote controls to operate the windows will not yield any response. There are no warning lights or error messages associated with this particular software condition; the feature simply does not function as expected.

Repair Procedure Summary

The resolution for the missing remote window opening/closing feature involves a software update to the vehicle's sunroof control unit. This update is available starting October 24, 2023. Audi dealerships will use their diagnostic systems, specifically ELSA and the Service References tool in Elsa2Go, to perform the necessary software installation. The process is straightforward and does not require any parts replacement.

Technicians will connect to the vehicle's onboard diagnostic port and flash the updated software to the relevant control module. This software update will enable the remote window opening/closing feature, restoring full functionality. The repair is expected to be completed efficiently by trained Audi service personnel.

Important Warnings for Owners

Audi has instructed its dealerships to repair every affected inventory vehicle before delivery to consumers. This means that any new Audi A3, S3, or RS3 model still on the lot that is subject to Service Action 60G2 will have the software update performed before it reaches a customer. This ensures that new vehicle owners will not encounter the missing Audi S3 remote window feature.

Owners should also be aware that Audi will be conducting an owner mailing campaign in November 2023 to notify them about this service action. This mailing will provide further details and instruct owners on how to proceed.

Owner Action

If you own an affected 2022-2024 Audi A3, S3, or RS3 and have noticed that your remote window opening/closing feature is not working, you should contact your authorized Audi dealership to schedule an appointment. While an owner mailing is planned for November 2023, you do not need to wait for this notification to have the repair performed. The software update is available now, and no parts are required, making the repair process quick and convenient.

It is recommended to schedule your repair immediately to ensure your vehicle has all intended features enabled. The dealership will verify your vehicle's eligibility for Service Action 60G2 using the Campaigns/Actions screen in ELSA, which is the only valid source for campaign inquiry and verification.

NHTSA ID: 10244621