2022-2024 Audi e-tron GT High-Voltage Heater Service Action 82NE

Audi has initiated Service Action 82NE to address a specific quality concern affecting the high-voltage heater in certain 2022-2024 Audi e-tron GT and RS e-tron GT vehicles. This service action is crucial for maintaining vehicle comfort and functionality.

Symptoms

Owners of affected 2022-2024 Audi e-tron GT vehicles may notice that the high-voltage heater automatically switches off. This condition will result in the vehicle interior no longer being heated. The primary symptom is a lack of interior heating despite the system being active.

Diagnosis and Trigger Conditions

The issue stems from a quality concern with the high-voltage heater itself. When a fault occurs, the heater is designed to switch off automatically. There are no specific fault codes mentioned in the document, but the symptom of no interior heating is the key indicator. Technicians will verify the vehicle's eligibility for Service Action 82NE using the VIN in the Elsa system.

Repair Procedure Summary

The repair for Service Action 82NE involves replacing the high-voltage heater, identified as Z189. The procedure is as follows:

1. Check for Previous Repair: Before beginning work, technicians must check the Elsa system using the vehicle's VIN to confirm if the campaign is open and if any previous repairs have been completed. This ensures that the correct work is performed.
2. High-Voltage System De-energization: A critical safety step involves de-energizing the high-voltage system. This must be performed by a high-voltage technician or expert due to the risk of severe injury or death from electrocution.
3. High-Voltage Heater Replacement: The high-voltage heater (Z189) is then replaced. This step requires careful adherence to the ELSA Repair Manual, specifically the section on "Heating, Ventilation and Air Conditioning > Coolant Circuit > High-Voltage Heater (In-Line) Z189, Removing and Installing."
4. Fastener Replacement: All single-use fasteners removed during the process must be replaced with new ones.
5. Campaign Completion Label: After the repair, a Campaign Completion Label (part number CAMP 010 000) is filled out and affixed near the vehicle's emission control information label.
6. Parts Disposal: Removed parts must be stored, destroyed, or disposed of according to local requirements.

Required Tools and Parts

Performing this service action requires specialized tools and specific parts:

• Parts:
  • HEATER: Part Number 9J1-963-507-F
  • NUT: Part Number N-107-370-01 (Quantity: 3)
  • BOLT: Part Number N-910-968-01 (Quantity: 1)
  • COOLANT (concentrate): Part Number G 12E100S1 (Up to 8.5 L for USA, Up to 85.00 L for Canada)
  • COOLANT (pre-mix): Part Number G 12E050S0 (Up to 4.5 L for USA)
• Tools:
  • Battery Tester/Charger (capable of minimum 90 Amp continuous supply)
  • Diagnostic Tester (VAS6150X/6160X or equivalent)
  • Omega Clip Tool (T40280 or equivalent)
  • Safety Gloves and Safety Goggles
  • Padlock (T40262/1, from Service Disconnect Lock -T40262-)
  • Cooling System Service Machine (VAS531011)
  • Hose Clamps - Up To 25mm (3094 or equivalent)
  • Spring-Type Clip Pliers (VAS6891 or equivalent)
  • Removal Wedge (T40233 or equivalent)
  • Scraper Set (VAS6845 or equivalent)
  • Warning Sign - "Do Not Switch On" (VAS6650A)
  • Warning Sign - High Voltage (VAS6649)

Important Warnings for Owners

• Inventory Vehicles: Dealers are required to complete Service Action 82NE on all affected inventory vehicles before delivery to consumers.
• Campaign Expiration: This campaign expires on September 30, 2030. Work performed after this date will be subject to normal costs, meaning owners will be responsible for payment.
• High-Voltage Safety: The high-voltage system is extremely dangerous. Any work on or near it must be performed by qualified technicians following strict safety protocols to prevent severe injury or death.

Owner Action

If you own a 2022-2024 Audi e-tron GT or RS e-tron GT, and suspect an issue with your high-voltage heater, or simply want to ensure this service action is completed, you should contact your authorized Audi dealer as soon as possible. The repair for this Audi e-tron GT high-voltage heater issue will be performed free of charge, provided it is completed before the campaign expiration date of September 30, 2030. Owner notification for US vehicles took place in September 2025, and for US and Canadian vehicles in November 2025. You can also check your vehicle's eligibility by visiting www.audiusa.com and using the Recall/Service Campaign Lookup tool with your Vehicle Identification Number (VIN).

NHTSA ID: 11026203