2022-2024 Audi e-tron GT High-Voltage Heater Service Action 82NE

Audi has launched Service Action 82NE to address a specific quality concern affecting the high-voltage heater in certain 2022-2024 Audi e-tron GT and RS e-tron GT vehicles. This issue can cause the high-voltage heater to automatically switch off, resulting in the vehicle's interior no longer heating.

This service action impacts 112 Audi e-tron GT vehicles and 43 Audi RS e-tron GT vehicles in the U.S. market. Audi will replace the affected high-voltage heater free of charge to resolve this problem, ensuring your Audi e-tron GT high-voltage heater functions correctly.

Symptoms

The primary symptom owners may notice is that the vehicle interior is "no longer heating the vehicle interior" due to the high-voltage heater automatically switching off. This directly impacts passenger comfort, especially in colder climates. The fault condition causes the high-voltage heater to switch off in the event of a fault.

Why This Matters: High-Voltage System Safety

Working with high-voltage systems carries significant risks. The voltage levels in these systems are extremely dangerous and can cause severe bodily injury or even death from electric shock if components or wiring are damaged or handled improperly. Audi emphasizes that only skilled technicians with proper training and equipment should perform repairs on high-voltage systems.

Specifically, the high-voltage system is under heavy voltage, and severe bodily injury or death by electrocution or electric arcs is possible. The electric and magnetic fields are also extremely dangerous, with potential for death or serious injury due to malfunction of active implants like cardiac pacemakers or insulin pumps. Technicians must ensure the high-voltage system is de-energized before working on it.

There is also a risk of damage to high-voltage wiring if handled incorrectly. Technicians are warned not to support themselves on high-voltage cables or connectors, never to prop tools against them, and never to bend or kink high-voltage wiring.

What's Being Addressed

This service action targets a quality issue with the high-voltage heater, identified as component Z189. The heater is a critical part of the vehicle's climate control system. The repair involves replacing this high-voltage heater to ensure proper interior heating functionality and prevent the Audi e-tron GT high-voltage heater from switching off unexpectedly.

Important Warnings for Owners and Dealers

• Campaign Expiration: This campaign, Service Action 82NE, expires on September 30, 2030. Work must be performed on or before this date to be eligible for payment by Audi. If a customer seeks this repair after the expiration date, normal costs associated with the work will apply.
• Owner Notification: Audi plans to notify affected owners in September 2025. An example of the owner letter is included in the bulletin.
• Dealer Inventory: Dealers are required to ensure that every affected inventory vehicle has this campaign completed before delivery to consumers.
• High-Voltage Safety: Technicians must follow strict safety precautions when working on or near the high-voltage system. This includes de-energizing the system and using specific warning signs like "Do Not Switch On" (VAS6650A) and "High Voltage" (VAS6649).
• No Wash/Loaner Claim: Dealers are instructed, "Do not claim wash/loaner under this action."
• Declined Work: If a customer declines campaign work, dealers should refer to the "Customer Declines Campaign/Update Repair" section in the Campaign/Update Policy and Procedures Manual.
• Pre-existing Conditions: "Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action."
• Temperature Acclimation: "When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate inside the shop to avoid temperature-related component damage/breakage."

Repair Procedure Summary

The repair procedure for Service Action 82NE involves a multi-step process to replace the high-voltage heater. First, technicians must check the Campaigns/Actions screen in ELSA to verify that a VIN qualifies for repair, as ELSA is the only valid campaign inquiry and verification source. The campaign status must show as "open."

It is a critical repair step that all available campaigns and actions must be performed in order of their start date, with the oldest being addressed first. The primary task involves replacing the high-voltage heater, designated as Z189. This requires a high-voltage technician or expert to de-energize the high-voltage system prior to any work. Detailed instructions for removing and installing the High-Voltage Heater (In-Line) Z189 can be found in the ELSA Repair Manual under Heating, Ventilation & Air Conditioning. All single-use fasteners must be replaced during the repair. Finally, a Campaign Completion Label, part number CAMP 010 000, is filled out and affixed next to the vehicle emission control information label.

Required Parts and Tools

To perform this service action, specific parts and specialized tools are required:

Parts

• HEATER: Quantity 1, Part Number 9J1-963-507-F
• NUT: Quantity 3, Part Number N-107-370-01
• BOLT: Quantity 1, Part Number N-910-968-01
• G12 EVO Coolant: Up to 8.5 L (concentrate G 12E100S1 or pre-mix G 12E050S0)

Tools

• Battery Tester/Charger: Capable of minimum 90 Amp continuous supply
• Diagnostic Tester: VAS6150X/6160X (or equivalent)
• Omega Clip Tool: T40280 (or equivalent)
• Safety Gloves and Safety Goggles
• Padlock: T40262/1 (from Service Disconnect Lock -T40262-)
• Cooling System Service Machine: VAS531011
• Hose Clamps: Up To 25mm, 3094 (or equivalent)
• Spring-Type Clip Pliers: VAS6891 (or equivalent)
• Removal Wedge: T40233 (or equivalent)
• Scraper Set: VAS6845 (or equivalent)
• Warning Sign - "Do Not Switch On": VAS6650A
• Warning Sign - High Voltage: VAS6649

Warranty Claim Information

Dealers submitting claims for this service action should use the following information:

• Service Number: 82NE
• Damage Code: 0099
• Parts Vendor Code: 002
• Claim Type: Sold vehicle: 710; Unsold vehicle: 790
• Causal Indicator: Mark HEATER* as the causal part.

Labor Operations

• 8039 55 99: Replace high-voltage heater (290 Time Units)
• 2706 89 50: Connect battery charger (Time Units per ELSA)
• 0150 00 60: GFF Operations (Time stated on diagnostic protocol)

This work will take about half a day to complete and will be performed free of charge. Dealers may require additional time for preparation and scheduling.

NHTSA ID: 11023731