2024 Audi e-tron GT MMI Tiles Cannot Be Moved TSB

Owners of 2024 Audi e-tron GT and RS e-tron GT vehicles may encounter a specific issue where the individual tiles within the MMI main menu cannot be repositioned as desired. This behavior, where a tile either fails to move or immediately reverts to its previous location after being moved, is a known software problem. Audi has issued Technical Service Bulletin (TSB) 2075323/2, titled "91 PSS MIB3: individual tiles in the MMI main menu cannot be moved," to address this concern.

Symptoms

Owners of affected 2024 Audi e-tron GT models will notice that they are unable to customize the layout of their MMI main menu. Specifically, when attempting to rearrange the tiles, the system exhibits one of the following behaviors:

• "The customer would like to move an individual tile in the MMI display area in the main menu."
• "The tile jumps back to the previous position immediately after it has been moved."

This prevents personalization of the infotainment interface and can be a source of frustration for drivers. This issue with the 2024 Audi e-tron GT MMI tiles cannot be moved has been confirmed by workshop findings, indicating it is reproducible.

Technical Background

Audi has identified the root cause of this problem as a software issue within the vehicle's information electronics control unit, specifically the -J794- module, which is located at diagnostic address 005F. The TSB mentions software versions 4014 and 4026 in relation to this control unit. This indicates that the inability to move MMI tiles is not due to a faulty hardware component but rather a glitch in the system's programming.

Important Warnings

Audi has provided critical instructions for technicians and owners regarding this issue. It is essential to understand these warnings to avoid unnecessary costs and ensure proper resolution:

• "Do not replace any components for this condition since this will not resolve the customer's concern." Attempting to replace parts like the MMI unit or related control modules will not fix the software-based problem.
• "Replacing parts or attempting repairs will not fix the problem. Unjustified labor / replacement parts will be charged back. Invoicing under warranty is not permitted." This explicitly states that any unauthorized repairs or parts replacements will not be covered under warranty and could result in charges to the customer or dealership.

These warnings emphasize that the only effective solution will be a software update, not hardware replacement.

Repair Procedure Summary

As of the TSB's release, a definitive software update is not yet available. However, Audi anticipates that a solution will be released by the end of the second quarter of 2025. This means that owners experiencing the issue where 2024 Audi e-tron GT MMI tiles cannot be moved should not expect an immediate fix. The TSB (2075323/2) is informational, guiding technicians on how to manage customer expectations and document the issue.

Owner Action

If you own a 2024 Audi e-tron GT or RS e-tron GT and are experiencing the described MMI tile movement issue, there are specific steps you should take:

1. Understand the Timeline: Be aware that a software solution is expected by the end of the second quarter of 2025. This timeline is subject to change.
2. Do Not Seek Component Replacement: As advised by Audi, do not request or allow the replacement of any components for this condition, as it will not resolve the problem and may lead to unwarranted charges.
3. Contact Your Dealership: While no immediate repair is available, your Audi dealership can create a Pending Service Solutions (PSS) record. This record helps Audi track the prevalence of the issue and ensures that your vehicle is noted for the future software update when it becomes available. This process is typically done through the PSS application in AccessAudi.

This TSB is informational only and does not fall under standard Audi Warranty claims, as it pertains to a pending software update rather than a defect requiring immediate repair.

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Source: NHTSA ID: 11017639