2022-2023 Audi e-tron GT / RS e-tron GT Service Update 91VT

What is the Audi Service Update 91VT?

Audi has issued a dealer communication regarding a new service package, identified as Service Update 91VT, also referred to as a Customer Satisfaction Package (NVLW). This update applies to certain 2022-2023 Audi e-tron GT and RS e-tron GT vehicles. The purpose of this service package is to ensure these vehicles meet Audi's high quality expectations by addressing a specific service issue.

This type of update is distinct from a recall or standard service action. It is a proactive measure by Audi to improve vehicle performance or address potential concerns, even if they do not pose an immediate safety risk requiring a recall.

Important Warnings for Owners

Owners of affected vehicles should be aware of several key points regarding this service update:

• No Owner Notification Letters: Unlike recalls, Audi will not be sending notification letters to consumers about this action. This means owners must proactively check with their dealership to determine if their vehicle requires the update.
• Dealer Inventory Restrictions: "Affected vehicles in dealer inventory cannot be delivered to consumers until this Update is completed." This ensures that all new vehicles are up to date before reaching customers.
• Mandatory Update: Any vehicle visiting an authorized Audi workshop for maintenance or other service that shows this Update code open in the ELSA system on the day of repair must have the work completed.

Repair Procedure Summary

The repair for the Audi e-tron GT service update 91VT involves applying the service package according to the specific criteria and remedies outlined in the 91VT bulletin. Dealers are instructed to reference the 91VT bulletin for detailed conditions and remedies. Technicians will use ELSA and Service References in Elsa2Go for complete repair and claiming instructions.

For vehicles currently in dealer inventory, the update must be performed "before delivery to consumers." This ensures that all vehicles sold are fully compliant with the latest service standards. The required materials for this update will be detailed in a separate technical bulletin.

Identifying Affected Vehicles

Audi dealerships are responsible for identifying and updating affected vehicles. They use their internal systems, such as the daily campaign open inventory report or OMD (Online Marketing Database), to track vehicles in inventory that require the update. Dealers can also run the "New and CPO Inventory Open Campaign/Action Listing" report from the OMD Web system to identify specific vehicles.

Next Steps for Owners

Given that owners will not receive direct notification letters, it is important to take action if you own a 2022-2023 Audi e-tron GT or RS e-tron GT. If you are concerned your vehicle may require the Audi e-tron GT service update 91VT, you should contact your local authorized Audi dealership. They can check your vehicle's VIN against their systems (ELSA) to determine if the update is applicable and schedule the necessary service.

Source: NHTSA ID: 11009273