2022-2023 Audi e-tron GT HV Heater Service Action 82C9

What's the Issue with the Audi e-tron GT HV Heater?

Audi has identified a potential concern with the electric passenger compartment high-voltage (HV) heater in certain e-tron GT models. The primary issue is that the HV heater may stop functioning. This problem is more likely to manifest if the heater is used frequently for extended periods on a high setting. Additionally, vehicles that are frequently charged in low ambient temperatures are also more susceptible to this issue.

This condition is particularly prevalent in regions experiencing consistently cold environmental conditions. It is important to note that while the HV heater may be affected, the waste heat scavenging heat pump system remains operational. Owners experiencing a non-functional Audi e-tron GT HV heater should be aware of these potential contributing factors.

Understanding Service Action 82C9

Service Action 82C9 is an internal Audi Dealer Communication issued on May 10, 2024. Its purpose is to provide updated work instructions to all Audi dealer personnel regarding the electric passenger compartment high-voltage (HV) heater. The communication explicitly states that "Updates have been made to the work instructions," indicating a refinement or improvement in the diagnostic and repair procedures for this specific issue.

Dealers are instructed to ensure that all staff with campaign-related responsibilities thoroughly review the revised circular published in ELSA and Service References in Elsa2Go. This ensures that technicians are equipped with the most current and effective methods to address any problems with the Audi e-tron GT HV heater. The notice also advises discarding any outdated paper copies of previous work instructions, emphasizing the importance of using the latest information.

Important Information for Owners

It is crucial for owners to understand that Service Action 82C9 is a dealer communication, not a recall. This means that Audi is typically not sending direct notification letters to vehicle owners. Instead, this communication ensures that dealerships have the most up-to-date information and procedures to properly diagnose and repair the electric passenger compartment high-voltage (HV) heater if a customer reports a concern.

The existence of this service action highlights Audi's commitment to providing accurate and current repair guidance to its service network. If you own an affected 2022-2023 Audi e-tron GT or RS e-tron GT and are experiencing issues with your Audi e-tron GT HV heater, your dealership will refer to these updated instructions to address the problem effectively.

Next Steps for Owners

If you own a 2022-2023 Audi e-tron GT or RS e-tron GT and have noticed that your electric passenger compartment high-voltage (HV) heater is not working correctly, or if you have any concerns about its performance, you should contact an authorized Audi dealership. Inform them about the symptoms you are experiencing with your Audi e-tron GT HV heater.

While this is a dealer communication and not a recall, repairs for service actions are typically covered under the vehicle's warranty if the issue is confirmed. The dealership will be able to check for applicable service actions, including 82C9, and perform any necessary diagnostics or repairs according to the latest Audi guidelines.

Source: NHTSA ID 11002192