2024 Audi e-tron Charging Timer Error TSB 2073663/1

Audi has released Technical Service Bulletin (TSB) 2073663/1, also identified as 91 PSS, to address a specific issue affecting the 2024 Audi e-tron lineup. This bulletin, issued on April 26, 2024, details problems related to setting air conditioning and charging timers through the myAudi app.

This TSB applies to 2024 model year Audi Q8 e-tron, Q8 e-tron Sportback, SQ8 e-tron, SQ8 Sportback e-tron, e-tron GT, and RS e-tron GT vehicles. The primary concern is an error that prevents owners from successfully configuring these settings via the myAudi app.

Symptoms

Owners of affected 2024 Audi e-tron models may experience the following symptoms:

• An error message appears when attempting to set the air conditioner and charging timers using the myAudi app.
• The charging target and charging location cannot be set through the myAudi app.
• A specific error message is displayed, including a code indicating the failure.

Fault Codes / Error Messages

While no relevant Diagnostic Trouble Codes (DTCs) are stored in the vehicle's system for this condition, owners will encounter specific error messages within the myAudi app:

• "The desired charging target could not be sent."
• "An error has occurred. Please try again"
• "Error: R.F412T – E.BFF.4002"

The code "BFF.4002" is a key identifier for this particular issue related to the 2024 Audi e-tron charging timer error.

Diagnosis / Trigger Conditions

Audi workshops have confirmed that the complaint can be consistently reproduced when attempting to use the myAudi app for these functions. Despite the app's malfunction, technicians have verified that the air conditioning and charging settings can still be successfully made directly through the vehicle's Multi Media Interface (MMI) system.

Technical Background

This PSS 91 TSB specifically targets 2024 model year e-tron GT, Q8 e-tron, and Q8 e-tron Sportback vehicles equipped with software version 0025 in the Da0019 module. The issue stems from the interaction between this specific software version and the myAudi app's functionality.

Important Warnings

Audi has issued critical guidance regarding this condition:

• "Do not replace any components for this condition since this will not resolve the customer's concern."
• "This TSB is informational only and not applicable to any Audi Warranty."

These warnings emphasize that the problem is software-related and replacing hardware will not provide a solution. The TSB 2073663/1 itself is for informational purposes for dealers and does not fall under warranty claims for repair at this stage.

What Owners Should Know

A permanent production solution for the 2024 Audi e-tron charging timer error is currently under development. Audi anticipates that this solution will be available by the end of the fourth quarter of 2024, though this timeline is subject to change. Until then, owners should continue to use the vehicle's MMI system to set air conditioning and charging timers.

NHTSA ID: 10254062