2024-2026 Audi MMI Weather Widget 'An error has occurred' TSB

Owners of certain 2024-2026 Audi vehicles may encounter a message stating "An error has occurred" when attempting to use the weather widget on their Multi Media Interface (MMI) infotainment system. This condition, addressed by Audi Technical Service Bulletin (TSB) 2081500/1, means the weather function is unavailable.

Symptoms

When attempting to access the weather widget on the MMI, owners will see the message "An error has occurred" displayed. This often appears after the infotainment system starts. The weather service will be unavailable, and the widget may also show a "Connection offline" status.

Technical Background

Audi explains that the weather widget functionality is provided through the Audi Application Store. To operate correctly, this feature requires an active data connection. This data connection is not automatically included and must be purchased as part of a data plan.

Important Warnings for Owners

Audi Technical Service Bulletin 2081500/1 explicitly states that this issue is not a defect requiring traditional repair. Therefore, owners should be aware of the following:

• Do not replace parts: "Replacing parts or attempting repairs will not fix the problem." Dealers will charge back for "Unjustified work/replacement parts." Invoicing under warranty for such actions is not permitted.
• Warranty coverage: "This TSB is informational only and not applicable to any Audi Warranty."

This means that if your Audi MMI weather widget an error has occurred, it is not a warranty repair, and attempting to have components replaced will result in charges.

What to Do if You See This Message

If your Audi MMI weather widget an error has occurred, the solution involves ensuring the necessary data plan is active. The TSB clarifies that an active data connection, obtained by purchasing a data plan, is essential for the weather widget to function. If you wish to use this feature, your Audi dealer can explain the process for purchasing the required data plans.

Alternatively, if you do not wish to use the weather widget or purchase a data plan, the icon can be easily deleted from the MMI home page or moved to another page, preventing the "An error has occurred" message from appearing.

Owner Action

If you are experiencing the "Audi MMI weather widget an error has occurred" message and desire to use the weather function, contact your authorized Audi dealer. They can provide information on how to purchase the necessary data plans to activate the feature. Be aware that this is not a free repair under warranty, as it pertains to a subscription-based service.

Source: NHTSA ID: 11031060