2019-2025 Audi Overhead View Camera System Repair TSB

Audi has issued Technical Service Bulletin (TSB) 2076264/2 to provide comprehensive repair instructions for technicians addressing issues with the overhead view camera system. This TSB, released on October 7, 2025, covers various 2019-2025 Audi models, including the A6, A7, A8, Q7, Q8, e-tron, and e-tron GT. It specifically targets faults stored in the Diagnostic Trouble Code (DTC) memory, often detected during the Guided Fault Finding (GFF) process.

TSB Revision History

This Technical Service Bulletin 2076264/2 is a revision of an earlier publication. The revision history is as follows:

• Revision 2: This current version, released on October 7, 2025, includes a revised warranty section, specifically modifying labor time details.
• Revision 1: The initial publication of this TSB was on December 16, 2024.

Important Warnings for Technicians and Owners

This Technical Service Bulletin 2076264/2 includes a critical directive regarding its application. Audi states that "It is only permitted to perform this TSB if another TSB instructed you to refer to this TSB number or if you were requested to do so by Product Support." This means that technicians should not perform the repairs outlined in TSB 2076264/2 unless explicitly directed by another official Audi communication or by Product Support. Owners should be aware that this TSB is not a general repair guide but rather a specific set of instructions for particular diagnostic scenarios.

Symptoms of Overhead View Camera Faults

Owners of affected Audi vehicles, such as those experiencing an Audi Q8 camera fault, might notice various symptoms related to their overhead view camera system. These can include a non-functional 360-degree camera display, distorted or flickering images from the cameras, or a complete absence of the overhead view. The TSB specifically addresses situations where a "fault stored in the DTC memory" is present, indicating that the vehicle's diagnostic system has registered an issue with the camera components or their associated wiring. While no specific DTC codes are listed in this bulletin, the presence of any fault code related to the overhead view camera system would prompt the application of these repair procedures. This TSB is relevant for vehicles equipped with the PR number KA6, which designates the overhead view camera system.

Diagnosis and Trigger Conditions

This TSB is applicable when a vehicle undergoes service, specifically through "vehicle service -> vehicle diagnosis -> Guided Fault Finding (GFF)." The primary trigger condition for this bulletin is the detection of a "control modules, services -> with fault stored in the DTC memory" related to the overhead view camera. Technicians will use the Guided Fault Finding system to pinpoint the exact nature of the fault, which then directs them to follow the steps outlined in TSB 2076264/2 for resolution. The GFF process ensures a structured approach to identifying and rectifying complex electrical and electronic system issues, particularly those affecting the driver assist systems.

Detailed Repair Procedure

TSB 2076264/2 outlines a multi-step repair process designed to systematically address the overhead view camera fault. The procedure begins with an initial check and progresses through component replacements if necessary.

Step 1: Check Repair History

The first step for technicians is to thoroughly review the repair history of the affected vehicle. This is crucial to determine if any of the subsequent repair steps (Step 2 or Step 3) have already been performed. If a previous repair addressed one of these steps, the technician is instructed to proceed directly to the next relevant step, avoiding redundant work. This ensures an efficient diagnostic and repair process.

Step 2: Replacing Exterior Mirror Mountings

If the issue persists or if the repair history indicates that the exterior mirror mountings have not been addressed, the next step involves replacing both exterior mirror mountings. These mountings are integral to the overhead view camera system, as they often house side-view cameras that contribute to the 360-degree image. The replacement must be performed according to the detailed instructions provided in the Workshop Manual. This step aims to resolve potential issues stemming from faulty camera components or wiring within the mirror assemblies themselves, which can often cause an Audi Q8 camera fault.

Step 3: Replacing Video Cables (Conditional)

This is a conditional step, to be performed only if the overhead view camera fault persists after the exterior mirror mountings have been replaced. This step involves a comprehensive replacement of various video cables and associated wiring harnesses throughout the vehicle.

Video Cables for Vehicle Interior

Technicians are instructed to replace all video cables that connect the "driver assist systems control unit J1121" to the various "overhead view cameras." These include the "front camera R243," "rear camera R246," "left camera R244," and "right camera R245." The TSB specifies using adapter cables sourced from "ETKA diagram 971-805" for the vehicle interior wiring harness. Figure 1 in the TSB illustrates these adapter cables, showing different lengths and connector versions (items 1-5 define adaptation, item 6 determines length). These cables are crucial for transmitting video signals from the cameras to the control unit. Figure 2 provides guidance on how to route these new cables along the existing interior wiring harness, ensuring proper installation and preventing future issues. A key instruction is that while the connectors must be unplugged from the faulty cable, the original cable itself must remain in the vehicle. Technicians are directed to refer to "parts bulletin 0-413" for further details on this specific procedure.

Wiring Harnesses for Driver and Front Passenger Doors

In addition to the interior video cables, the two door wiring harnesses must also be replaced. These are identified as the "Wiring harness for driver door XXX.971.029.XX" (referencing "diagram 972-033 / 972-330") and the "Wiring harness for front passenger door XXX.971.030.XX" (referencing "diagram 972-035 / 972-350"). These harnesses facilitate the connection of the side cameras within the exterior mirrors to the main vehicle network. Figure 3 in the TSB provides a visual representation of these door wiring harnesses, detailing their complex structure and numerous connections, which are vital for proper camera function.

Wiring Harness for Bumper

Finally, the corresponding adapter wiring harness located in the front bumper must be replaced. This harness, identified as "XXX.971.192.X," connects to the "front overhead view camera R243." Technicians are directed to refer to "diagram 907-045 / 907-260" for specific installation details. Figure 4 in the TSB illustrates the bumper wiring harness and its connection points, highlighting its role in the front camera's operation and ensuring a clear signal path. This replacement ensures that all critical video signal paths are renewed, addressing potential issues with the front camera feed.

Should the complaint persist even after completing all these steps, technicians are advised to submit a technical repair query to the Technical Assistance Center (TAC) for further guidance.

Warranty and Claim Information

For warranty claims related to TSB 2076264/2, specific service and damage codes, along with labor operations, must be used. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. It is important to note that if the vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only, meaning the repairs may not be covered free of charge.

Claim Details

• Service Number: 9083
• Damage Code: 0040
• Claim Comment: As per TSB 2076264/2

Labor Operations

Step	Description	Labor Operation	Time Units (TU)	Applicable Models
Step 2	Replace 2 exterior mirrors	6689 5699	150	A6, A7, A8, e-tron, e-tron GT
	Replace 2 exterior mirrors	6689 5699	120	Q7
	Replace 2 exterior mirrors	6689 5699	130	Q8
Step 3	Repair overhead view camera	9083 4199	Bill according to time required	All affected models
	Guided Fault Finding (GFF)	0150 0060	Time stated on the diagnostic protocol	All affected models

What Owners Should Know

If you own a 2019-2025 Audi A6, A7, A8, Q7, Q8, e-tron, or e-tron GT and are experiencing an Audi Q8 camera fault or any other issue with your overhead view camera system, it is recommended to visit an authorized Audi service center. While this TSB provides detailed repair steps for technicians, it also highlights the complexity of modern vehicle systems. Ensuring that your vehicle is diagnosed using the Guided Fault Finding (GFF) process will allow technicians to accurately identify the underlying cause and apply the appropriate repair procedures as outlined in TSB 2076264/2. Be aware of the warranty implications, as repairs may not be covered if your vehicle is outside its warranty period.

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Source: NHTSA ID: 11025302