2023-2025 Audi Wireless CarPlay / Android Auto Inop TSB

Symptoms of Audi Wireless CarPlay Inop

Owners of affected 2023-2025 Audi vehicles may experience issues with their wireless Audi Smartphone Interface (ASI), which includes Apple CarPlay (ACP) and Android Auto (AA). The primary symptoms are:

• The Audi Smartphone Interface (Apple CarPlay / AndroidAuto) cannot be paired to the phone wirelessly.
• The phone tiles under the ASI menu are grayed out.
• The vehicle's 5GHz Wi-Fi network, necessary for wireless connectivity, is not broadcasting.

It's important to note that if you use a wired connection for Apple CarPlay or Android Auto, the system will function as expected, as this issue specifically affects wireless operation.

Fault Codes / DTCs

Unlike many vehicle issues, the Audi wireless CarPlay inop condition does not typically store any relevant Diagnostic Trouble Codes (DTCs).

Important Warnings

Audi has issued a critical notice regarding this issue:

"Parts replacement does not solve this issue. Claims for replaced parts will be subject to review."

This means that replacing components will not resolve the problem and could lead to unnecessary costs. The fix is a software configuration adjustment, not a hardware replacement.

Technical Background

The wireless Audi Smartphone Interface relies on the vehicle's 5GHz Wi-Fi network to communicate with and stream content from your phone to the MMI (Multi Media Interface). A configuration issue within the vehicle's system can prevent this 5GHz Wi-Fi network from being broadcast, rendering the wireless ASI inoperative. Wired connections are unaffected because they do not depend on this specific Wi-Fi network.

Repair Procedure Summary

To resolve the Audi wireless CarPlay inop condition, technicians should follow these steps outlined in TSB 2073333/5:

1. Execute the "Check control module configuration" test plan. This is performed under Guided Functions for the Emergency Call Module and Communication Unit (ConBox) -J949- (address word 0075).
2. Delete all existing Audi Smartphone Interface (ASI) connections from the vehicle's system.
3. Allow the vehicle to enter a bus sleep cycle. After this cycle, the correct functionality of the wireless ASI should be reestablished.

Warranty Information

This repair is covered under Audi's warranty program, with specific claim types and codes:

• Claim Type: 110 (Up to 48 Months/50,000 Miles) or G10 (for CPO Covered Vehicles – Verify Owner).
• Service Number: 9145
• Damage Code: AC39
• Diagnostic Time: GFF 0150 0010 (See SRT with associated operations) or GFF 0150 0060 (Time stated on the diagnostic protocol, maximum 75 TU).
• Claim Comment: As per TSB 2073333/5.

If your vehicle is outside of warranty, this Technical Service Bulletin serves as informational guidance. All warranty claims are subject to Audi's policies and procedures.

What Owners Should Do

If you are experiencing the Audi wireless CarPlay inop issue, schedule an appointment with an authorized Audi service center. Inform them of the symptoms you are experiencing. Since this is a known issue with a specific TSB (2073333/5), the dealership should be able to diagnose and perform the necessary configuration adjustments to restore wireless Apple CarPlay and Android Auto functionality.

NHTSA ID: 11002914