2024 Audi Q8 e-tron Launch Repair Authorization TSB

Audi has released Technical Service Bulletin (TSB) 00 23 66 2070108/1 to establish a mandatory repair authorization process for its new 2024 Audi Q8 e-tron and Q8 Sportback e-tron models. This TSB is crucial for gathering vital technical information during the initial launch phase of these vehicles.

The procedure described in this bulletin is mandatory for all Audi dealers. It must be followed whenever the first 2024 Audi Q8 e-tron vehicles arrive at a dealership and an issue is identified, ensuring that Audi can collect necessary data to support the successful launch of the vehicle line. This TSB outlines the specific steps dealers must take to address any concerns.

Important Warnings

Audi has issued specific instructions and warnings related to this process:

• "The Repair Authorization Process should not be followed for routine maintenance services and PDI inspections. If an issue is found during PDI, please follow the process outlined in the Service section." This means the special authorization process is only for unexpected issues, not standard pre-delivery inspections or regular service.
• "This TSB is informational only and not applicable to any Audi warranty." While the TSB itself is a procedural guide, any repairs performed under this process would still fall under standard warranty terms if applicable.

What this TSB Covers

This TSB addresses the process for managing any technical concerns that arise with the 2024 Audi Q8 e-tron and Q8 Sportback e-tron models during their initial market launch. It's designed to ensure that Audi of America receives critical technical feedback from dealerships. The bulletin does not specify particular symptoms or fault codes but rather outlines a general procedure for addressing any customer concerns or issues discovered by technicians.

Repair Procedure Summary

When a concern is identified with a 2024 Audi Q8 e-tron, dealers must follow a specific set of steps to obtain repair authorization:

1. Verify Customer Concern: The technician must first confirm and understand the customer's reported issue.
2. Initiate Diagnosis: Begin a Guided Fault Finding (GFF) diagnosis. It is crucial not to remove any parts or disconnect any electrical connections at this stage.
3. Create TAC Ticket: A Technical Assistance Center (TAC) ticket must be created using the Technical Assistance Center System within Elsa, Audi's electronic service information system.
4. Specify Concern Type: In the Concern Type field, technicians must select "Audi Q8 e-tron New Model Technical Launch".
5. Detailed Description: Provide a comprehensive description of the customer's concern, filling in all required fields in the TAC ticket.
6. Contact Information: Include a cell phone number in the TAC ticket so a TAC Consultant can easily reach the technician while they are near the vehicle.
7. Documentation: Attach the GFF Diagnosis Log and relevant photos of the concern to the TAC ticket.
8. Activate TAC Ticket: Promptly activate the TAC ticket by calling the TAC for further instructions. No repairs should be carried out before receiving these instructions.

Audi's Launch Team will respond within one hour of the technician's call, either providing a repair plan or dispatching a Launch Team member to the dealership. If no response is received within the hour, the technician may then proceed with the repair.

Warranty and Parts Return Process

Audi has established specific guidelines for warranty claims and parts returns related to this launch process:

• Launch Allowance Program: Dealers can claim 30 time units for properly opening a TAC ticket and another 30 time units for closing it with appropriate documentation. An additional 40 time units can be claimed if requested parts are sent to the Warranty Parts Return Center within 48 hours. Further details are available in the Audi Warranty Service Circular AWA 23-05 dated April 17, 2023.
• Parts Return Procedure: The Audi Warranty Parts Return Center will notify dealerships about parts returns for closed Audi TAC cases within one business day. WPRC personnel will contact the Parts Manager to confirm availability, create a shipping request in the Warranty Parts Portal (WPP), and follow up if parts are not picked up by FedEx within 48 hours.
• Dealership Responsibilities: Dealership personnel are required to monitor the Outstanding Warranty Parts Report in WPP, print pre-addressed shipping labels, return requested parts with repair documentation and a copy of the Audi TAC case number on the same day, and enter the warranty claim into SAGA within 24 hours of repair.

Additional Information

All part and service references within TSB 2070108 are subject to change. Dealers should always consult their Parts Department and/or ETKA for the latest information and parts bulletins. Additionally, the Repair Manual should be checked for any fasteners, bolts, nuts, and screws that require replacement during a repair.

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Source: NHTSA ID: 10235106