2021 Audi Q8 Parts Circular SM 24-2021

What is Special Notice SM 24-2021?

Audi has released Special Notice SM 24-2021, a parts circular dated March 24, 2020, aimed at managing dealership inventory for certain components. This notice directs parts managers to return specific material numbers to their facing Parts Distribution Center (PDC) and subsequently re-order new, updated versions. The primary goal is to ensure that customers receive the most current and improved parts when their vehicles require service or repairs, thereby enhancing overall customer satisfaction and part quality.

This Audi parts circular SM 24-2021 is an internal communication designed to streamline the parts supply chain and update inventory with the latest revisions of components. It applies to 2021 Audi Q8, Audi Q7, and Audi RS Q8 models, ensuring that all vehicles benefit from these updated parts.

Affected Part Numbers for Return

Dealerships are instructed to return the following older part numbers from their inventory. These parts are associated with seat padding and massage mat components:

• 4M0-881-775-D (Padding)
• 4M0-881-776-D
• 4M0-881-065 (Massage Mat)

New Part Numbers for Re-ordering

Once the older inventory is returned, dealerships are required to re-order the following new material numbers. These updated parts replace the previous versions and are intended to improve the quality and availability of components for customers:

• 4M0-881-775-M (Padding)
• 4M0-881-776-M
• 4M0-881-065-A (Massage Mat)

Important Dates and Warnings

This Audi parts circular SM 24-2021 includes a critical deadline for returning the specified parts. Dealerships must return their inventory of the listed material numbers to their PDC no later than April 14, 2021. It is crucial for dealers to adhere to this timeline.

Important Warning: Items returned after the above-mentioned date WILL NOT be accepted on any type of return or buyback. This strict policy emphasizes the importance of timely action by dealerships to comply with the inventory adjustment.

Dealer Return Procedure Summary

For dealerships to receive credit and manage their inventory effectively, Audi outlines a specific claims procedure for returning the parts. This ensures proper processing and credit for the returned items.

1. File a Claim with Return: Dealerships must initiate a separate "Claim with Return" request. When selecting the item type, they should choose "Dir Sup. Req. Return". It is essential to complete the dealer comments section by referencing the Special Notice Number SM 24-2021 and the Parts Circular number.
2. Review Parts On Command: The day after filing the claim, dealerships should review the "Parts On Command" system for the Delivery List document. Any problems or delays encountered during this step should be immediately reported to their facing Parts Distribution Center (PDC).
3. Enter Delivery Document Number: On the YELLOW DEPOT REQUEST RETURN label, dealerships must accurately enter their 40000XXXXX delivery document number. This number is crucial for tracking the return.
4. Adhere Return Label: The YELLOW DEPOT REQUEST RETURN label, with the delivery document number, must be securely adhered to the package(s) containing the returned parts. This ensures correct identification during shipping and processing.
5. Include Delivery Document Copy: A copy of the Delivery Document must be included inside the package(s) with the returned part(s). This provides a physical record of the contents for verification.

This detailed procedure for the Audi parts circular SM 24-2021 ensures that all returns are processed efficiently and accurately, benefiting both the dealerships and Audi's inventory management system.

NHTSA ID Number

This information is associated with NHTSA ID 10189537.