2023-2024 Audi Q7/SQ7 Door Creaking Noise TSB

Owners of 2023-2024 Audi Q7 and SQ7 models may experience a 2024 Audi Q7 door noise described as a creaking or groaning sound when opening or closing any of the four doors. This issue is detailed in Audi Technical Service Bulletin (TSB) 57 24 44 2074129/1, issued on June 5, 2024.

Symptoms

The primary symptom is a distinct creaking or groaning noise emanating from the doors as they are opened or closed. This 2024 Audi Q7 door noise can typically be easily replicated by a technician during the door's travel.

Technical Background

Audi has identified the root cause of this noise as a manufacturing inconsistency in the production of the door arresters. The door arrester is a component that holds the door open at various positions. When this inconsistency is present, the arrester bar can generate noise as it travels into and out of its guide.

Diagnosis and Verification

To diagnose this issue, technicians will attempt to replicate the creaking or groaning noise by opening and closing the affected door(s). For warranty claims, it is required to take a short video demonstrating the noise. Additionally, photos of the door arrester's production date and part version number are needed for documentation. These photos should include a date stamp and VIN reference, and be clear and in focus.

Improved door arresters can be identified by their production date and part version. The improved part will have a production date equal to or greater than week 17 of 2024 (e.g., '24/17') and a part version number equal to or greater than '03S'. Technicians must verify these markings on any replacement part before installation.

Repair Procedure Summary

The repair involves replacing the door arrester that is causing the noise. The general steps include:

1. Identifying the specific door(s) exhibiting the creaking or groaning noise.
2. Removing the door trim to access the door arrester.
3. Removing the old door arrester.
4. Installing a new, improved door arrester. It is crucial to check the production date and part version of the new arrester to ensure it meets the updated specifications (production date >= '24/17' and part version >= '03S').
5. Reinstalling the door trim.

Various labor operations are associated with this repair, depending on which door arrester(s) are being serviced. These include operations for removing and reinstalling door trims and the arresters themselves. For example, replacing a single front door arrester might involve labor operation 5759 1999, while replacing all four could use 5759 2099 for front arresters and 5859 2099 for rear arresters.

Required Parts

To address the 2024 Audi Q7 door noise, the following parts may be required:

• 4M0837249: Front door arrester (quantity required varies)
• 4M0839249: Rear door arrester (quantity required varies)

Technicians should consult their Parts Department and ETKA for the latest information and parts bulletins to ensure the correct parts are ordered.

Warranty Information

Warranty claims for this issue fall under Claim Type 110 for vehicles up to 48 months/50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, Claim Type G10 applies, and owner verification is required. If the vehicle is outside of its warranty period, this Technical Service Bulletin 57 24 44 2074129/1 serves as informational guidance only. All warranty claims are subject to review or audit by Audi Warranty, and must comply with the Audi Warranty Policies and Procedures Manual. The service numbers associated with this repair include 5759 for the left front door arrester and 5859 for left and right rear door arresters. The damage code for this issue is 0020 for all door arresters.

NHTSA ID: 11002970