Service Bulletin

2021-2024 Audi Power Rear Lid Malfunction

If your 2021-2024 Audi's power rear lid is not opening or closing, you may be experiencing a known issue addressed by Technical Service Bulletin (TSB) 2072288/3. This TSB covers Diagnostic Trouble Codes (DTCs) B121102 and B120A02, indicating a software problem.

Byeditor sarah mitchell2021 Audi Q7
2021 Audi Q7 — Audi power rear lid malfunction
Editorial illustration generated for this article.
B121102B120A022072288/324-87201173255686DA008Power rear lid does not open or closePower rear lid cannot be opened or closed electricallyHall sensors in rear lid motor 1 Signal malfunction
Audi A4 allroad
2021–2024
Audi A6 allroad
2021–2024
Audi Q7
2022–2023
Audi RS 6 Avant
2021–2024
Audi SQ7
2021–2023

Symptoms

Owners of certain 2021-2024 Audi models may experience issues with their power rear lid. The primary symptom of this issue is that the power rear lid does not open or close properly. Specifically, customers have reported:

  • "The power rear lid does not open or close."
  • "The power rear lid cannot be opened or closed electrically."

These symptoms indicate a problem with the electronic operation of the rear lid, preventing normal functionality.

Fault Codes / DTCs

When diagnosing an "Audi power rear lid malfunction," technicians may find one or both of the following Diagnostic Trouble Codes (DTCs) stored in the Rear Lid Electronics control module (-J605-, address word 006D):

Code Description Module
B121102 Hall sensors in rear lid motor 1 Signal malfunction Rear Lid Electronics (J605)
B120A02 Hall sensors in rear lid motor 2 Signal malfunction Rear Lid Electronics (J605)

These DTCs point to issues with the Hall sensors responsible for monitoring the position and operation of the rear lid motors.

Diagnosis / Trigger Conditions

The root cause of the "Audi power rear lid malfunction" is an incorrect identifier within the Target Data Container (ZDC). This incorrect data prevents the Rear Lid Electronics control module (-J605-) from properly controlling the power rear lid, leading to the reported symptoms and the storage of DTCs B121102 or B120A02.

Repair Procedure Summary

The solution for the power rear lid malfunction, as detailed in Technical Service Bulletin (TSB) 2072288/3, involves updating the software in the Rear Lid Electronics control module, J605. This procedure requires a new Target Data Container (ZDC) update.

  1. DoIP Communication: Technicians must utilize Diagnostic over Internet Protocol (DoIP) when flashing control modules via ODIS (Offboard Diagnostic Information System) in compatible vehicles. Specific DoIP communication settings need to be enabled in the diagnostic system.
  2. SVM Update: The Rear Lid Electronics control module, J605 (address word 006D), must be updated using the appropriate SVM (Software Version Management) action code provided in the bulletin. This process replaces existing Target Data Container Numbers and Versions with newer ones. For example, the SVM code for A6 allroad and RS 6 Avant models is 6DA008.
  3. Basic Setting: Following a successful SVM update, a basic setting procedure for the power rear lid must be performed.
  4. Operational Check: Finally, the technician will verify the proper operation of the power rear lid to ensure the issue is fully resolved.

Required Tools or Parts

To carry out this software update and address the Audi power rear lid malfunction, technicians will need:

  • A VAS tester (specifically VAS 6160/VAS 6150) equipped with the current version of ODIS (running on Windows 10).
  • Access to the correct Target Data Container (ZDC) update files.

Warranty Information

This repair is generally covered under Audi's New Vehicle Limited Warranty for up to 48 months or 50,000 miles, whichever occurs first. For Audi Certified Pre-Owned (CPO) vehicles, coverage may apply under claim type G10, subject to owner verification. If your vehicle falls outside of its warranty period, this Technical Service Bulletin serves as informational guidance, and any associated costs for diagnosis and repair may be the owner's responsibility. The labor operation for this software update, which includes checking for DTCs, is identified as 0151 0000, with a maximum allowance of 80 Time Units (TU).

Important Warnings

This TSB, identified as 2072288/3, clarifies that if your vehicle is no longer under warranty, the information provided is for reference only. There are no specific

Frequently Asked Questions

What does it mean if my 2021-2024 Audi's power rear lid isn't working?
If your 2021-2024 Audi's power rear lid isn't opening or closing electrically, it likely indicates a software issue within the Rear Lid Electronics control module, as detailed in TSB 2072288/3. This can manifest as an "Audi power rear lid malfunction."
What are DTC B121102 and B120A02?
DTC B121102 indicates a "Hall sensors in rear lid motor 1 Signal malfunction," and B120A02 indicates "Hall sensors in rear lid motor 2 Signal malfunction." Both codes point to issues with the sensors that monitor the power rear lid's motor operation, leading to the power rear lid malfunction.
How is the Audi power rear lid malfunction fixed?
The repair involves a software update to the Rear Lid Electronics control module (J605) using a new Target Data Container (ZDC), followed by a basic setting and operational check of the power rear lid. This procedure is outlined in TSB 2072288/3.
Is the repair for the power rear lid malfunction covered under warranty?
Yes, for vehicles within the 48-month/50,000-mile New Vehicle Limited Warranty or qualifying CPO vehicles, the repair is typically covered. If outside warranty, the TSB is informational, and costs may apply.

Other revisions of this TSB

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