2021 Audi Q5/Q7 Air Suspension Malfunction Warning DTC U013200
Audi Technical Service Bulletin 2059364/1 provides a solution for an air suspension malfunction warning and diagnostic trouble code U013200 in 2021 Audi Q5 and Q7 vehicles. The issue is resolved by updating the suspension control module software.
Si applica anche a
- Audi Q5
- 2021
Symptoms of an Air Suspension Malfunction
Owners of certain 2021 Audi Q5 and Q7 vehicles may experience an "Air suspension malfunction warning in the instrument cluster." This warning, often indicating an Audi Q5 air suspension malfunction or similar issue in the Q7, is typically accompanied by a specific symbol for the air spring, indicating a problem with the vehicle's adaptive suspension system. This issue affects vehicles equipped with adaptive suspension.
Fault Codes and Diagnosis
When diagnosing this condition, workshops will typically find Diagnostic Trouble Code (DTC) U013200 stored in the gateway control module, designated as J533 (address word 0019). The description for DTC U013200 is "adaptive suspension control unit, no communication," indicating that the gateway module is unable to communicate with the adaptive suspension control unit. This communication loss is the root cause of the air suspension malfunction warning.
Production Solutions and Affected Software
Audi implemented a production solution to address this issue. For Q5 models, vehicles produced with software version number 1215/1252 or later in address word 0074 are not affected. Similarly, for Q7 models, the issue is resolved in vehicles with software version number 1215/1245 /0105 or later in address word 0074. Vehicles manufactured prior to these software versions may require the update.
Repair Procedure Summary
To resolve the "Audi Q5 air suspension malfunction" or Q7 equivalent, Audi Technical Service Bulletin (TSB) 2059364/1 outlines a software update procedure. Technicians must first follow the instructions provided in TSB 2011732, which details the general operating instructions for Software Version Management (SVM). The core of the repair involves updating the suspension control module, identified as J775 (address word 0074), using the specific SVM action code 74005. This software update restores proper communication and functionality to the adaptive suspension system.
Important Warnings for Owners
It is crucial for owners to understand the warranty implications of this Technical Service Bulletin. If your vehicle is outside of its warranty period (up to 48 months/50,000 miles for standard warranty, or G10 for CPO covered vehicles), this TSB serves as informational guidance only. Any warranty claims submitted for payment must strictly adhere to the Audi Warranty Policies and Procedures Manual. Owners should consult their Audi dealer to determine their vehicle's warranty status and potential costs.
Owner Action
If you are experiencing an "Air suspension malfunction warning in the instrument cluster" or suspect your 2021 Audi Q5 air suspension malfunction is related to DTC U013200, it is recommended to contact an authorized Audi dealership. They can diagnose the issue by checking for the specific DTC and verifying the software version of your suspension control module. The software update described in TSB 2059364/1 is the prescribed fix for this condition.
Source: NHTSA ID 10174552
Altre revisioni di questo TSB
What Audi Q7 owners report
Counted from the records in our database across 20 model years.
- 1,059
- Owner complaints
- 32
- Recalls
- 4,035
- Service bulletins
- 35
- Crashes reported
- 7
- Fires reported
- 98
- Injuries reported
The 2021 model year
75 complaints, the 4th most of 20 model years on file. Owners reported 3 crashes, 0 fires and 5 injuries for this year, which also has 9 recalls on file.
Suspension, the system this article covers, accounts for 67 of 1,059 complaints (6%), including 1 for 2021.
Complaints by model year
| 2007 | 95 | |
|---|---|---|
| 2008 | 33 | |
| 2013 | 44 | |
| 2014 | 46 | |
| 2015 | 46 | |
| 2017 | 323 | |
| 2018 | 144 | |
| 2019 | 63 | |
| 2020 | 29 | |
| 2021 | 75 |
Most-reported systems
- Engine — 211
- Electrical System — 206
- Exterior Lighting — 170
- Fuel/Propulsion System — 142
- Suspension — 67
Latest recalls for the 2021 model year
- 25V900000 — Back Over Prevention (Dec 2025)
- 25V201000 — Electrical System (Mar 2025)
- 22V742000 — Back Over Prevention (Oct 2022)
Recent owner reports about suspension
Read owner complaints →Right rear tire has worn excessively compared to other tires. There is a recall for this issue on some 2021 Audi Q7 but ours what not part of that recall.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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