2025 Audi Q5 Launch Repair Authorization TSB 2077715/1

Why This Matters

Audi of America has issued Technical Service Bulletin (TSB) 2077715/1 to establish a mandatory repair authorization process for the launch of the new 2025 Audi Q5 and SQ5 models. This procedure is crucial for collecting vital technical information and ensuring proper handling of any concerns that arise with these vehicles as they arrive at dealerships. The process ensures that all technical issues are documented and addressed consistently during this critical launch period.

This TSB outlines the steps dealers must follow when encountering any technical concerns on new 2025 Audi Q5 vehicles. It emphasizes cooperation to gather comprehensive data, which is essential for the successful introduction of the new Q5 platform.

Important Warnings

Audi has provided a critical notice regarding the application of this process:

• "The Repair Authorization Process should not be followed for routine maintenance services and routine PDI inspections. Please refer to the Service section below if technical concerns are noted during the PDI."

This means the process is specifically for unexpected technical issues, not standard pre-delivery inspections or scheduled maintenance tasks. Dealers should only initiate this Audi Q5 repair authorization process when a genuine technical concern is identified.

When to Use This Process

This mandatory procedure applies to all Audi dealers when the first 2025 Audi Q5 and SQ5 vehicles arrive at their dealership and a technical concern is noted. It is designed to be followed until further notice from Audi. The TSB does not specify particular fault codes or symptoms, but rather a general process for any technical issue that requires attention beyond routine checks.

Dealer Repair Authorization Process

When a technical concern is identified on a new 2025 Audi Q5 or SQ5, dealers must follow these steps to obtain Audi Q5 repair authorization:

1. Verify the Concern: The first step is to thoroughly verify the customer's reported concern or the issue identified during inspection.
2. Initial Diagnosis: Begin a GFF (Guided Fault Finding) diagnosis. It is crucial not to remove any parts or disconnect electrical connections until specific instructions are received.
3. Create TAC Ticket: A Technical Assistance Center (TAC) ticket must be created using the ElsaWeb system. This ticket serves as the primary communication channel for the repair authorization.
4. Select Concern Type: Within ElsaWeb, select "New Audi Q5NF Technical Launch Repair Authorization" in the Concern Type field. This ensures the ticket is routed correctly to the dedicated launch TAC Consultant.
5. Detailed Description: Provide a comprehensive description of the customer concern, filling in all required fields with as much detail as possible.
6. Contact Information: Include a cell phone number in the TAC ticket. The TAC consultant will use this number to contact the technician directly, allowing for real-time discussion while near the vehicle.
7. Attach Documentation: Always attach the Collection Services Diagnosis Log and relevant photos of the concern to the TAC ticket. This documentation is vital for accurate assessment by the launch team.
8. Activate TAC Ticket: Activate the TAC ticket promptly by calling the TAC for further instructions before performing any repairs. The Audi launch team aims to provide a repair plan or decide to send a Launch Team Member to the dealer within one hour of receiving the technician's call. If no response is received within that hour, the technician may proceed with the repair.

Through the Audi Launch Allowance Program, dealers can claim 30 time units for opening a TAC ticket and an additional 30 time units upon closing it with proper attachments and repair information. An extra 40 time units can be claimed if requested parts are sent within 48 hours to the Warranty Parts Return Center. Further details on claiming these time units are available in Audi Warranty Service Circular AWA 25-04, dated April 28, 2025.

Warranty Information

TSB 2077715/1 is informational in nature and does not directly apply to any Audi warranty coverage. It outlines a process for technical support and repair authorization rather than specifying a warranty repair itself.

Source

NHTSA ID: 11017665