2021-2025 Audi Q5 Spoiler Part Return Notice SM 08-2024

What This Notice Is About

Audi has released Special Notice SM 08-2024 VWMEX, a critical parts circular issued on September 3, 2024. This communication is specifically directed at parts managers and inventory personnel within Audi dealerships. The primary purpose of this notice is to ensure the integrity of the parts supply chain and to prevent potentially non-compliant components from being used or sold. It mandates the return of certain spoiler parts from dealer inventory to a central Parts Distribution Center (PDC). This proactive measure helps maintain quality standards and ensures that customers receive only approved and correctly manufactured components for their vehicles. This is an important Audi Q5 spoiler part return directive, aimed at streamlining inventory and quality control.

Affected Part Details

The Special Notice SM 08-2024 VWMEX specifically targets the spoiler part identified by the material number 80A-807-434-E -GRU. This component, a spoiler, is an exterior body part that contributes to the vehicle's aerodynamics and aesthetic. It is crucial to note that not all parts with this number are affected. The return requirement applies exclusively to those 80A-807-434-E -GRU (Spoiler) parts that bear a production date of 2023-12-21 (December 21, 2023). Audi explicitly clarifies that "Parts with other production dates are good" and are not subject to this return order. To assist in identification, the notice includes an example image showing how the production date is stamped on the part's label, making it easy for inventory staff to distinguish between "NOT OK part" and those that can remain in stock.

Important Dates and Deadlines

Dealers are given a strict deadline for returning the identified spoiler parts. All inventory of the specified 80A-807-434-E -GRU (Spoiler) parts with the December 21, 2023, production date must be returned to the facing Parts Distribution Center (PDC) no later than September 24, 2024. Adhering to this deadline is critical for dealerships to promptly receive credit for the returned items. Missing this date could result in financial implications for the dealership, as outlined in the warnings section. This firm deadline underscores the urgency of the Audi Q5 spoiler part return process.

Important Warnings

Audi has issued a clear warning regarding the return process: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This statement is a critical directive for dealers, emphasizing that any spoiler parts sent back after September 24, 2024, will not be processed for credit or exchange. This policy is in place to ensure compliance with the inventory management directive and to prevent delays in the overall parts supply chain. Dealers are also advised that if they require new materials to replace the returned parts, they should re-order them using the same part number.

Dealer Return Procedure Summary

To ensure a smooth and accurate return process for the affected Audi Q5 spoiler part return, dealers must follow a detailed, multi-step claims procedure. This process is designed to facilitate proper accounting and credit for the returned inventory.

1. Initiate a Claim with Return: Dealers are required to file a separate "Claim with Return." During this process, they must select "Dlr Sup. Req. Return" under the item type category. It is essential to include the Special Notice Number SM 08-2024 VWMEX and the Parts Circular number in the dealer comments section to correctly link the claim to this specific directive.
2. Review Delivery List Document: The day after filing the claim, dealers should access "Parts On Command" to review the Delivery List document. This document provides crucial information regarding the return. If any problems or delays are encountered during this review, dealers are instructed to contact their facing Parts Distribution Center (PDC) immediately for assistance and clarification.
3. Prepare YELLOW DEPOT REQUEST RETURN Label: Dealers must obtain a YELLOW DEPOT REQUEST RETURN label. On this label, they are required to accurately enter their specific 40000XXXXX delivery document number. This unique identifier ensures that the returned parts are correctly associated with the dealership's claim.
4. Affix Label to Package(s): Once the YELLOW DEPOT REQUEST RETURN label is properly filled out, it must be securely adhered to the package(s) containing the returned spoiler parts. Proper labeling is vital for efficient sorting and processing at the Parts Distribution Center.
5. Include Delivery Document Copy: Finally, one copy of the Delivery Document must be included inside the package(s) along with the returned part(s). This internal documentation serves as a verification measure, ensuring that all components of the return are accounted for and match the filed claim.

Following these steps meticulously will help dealers comply with the Special Notice SM 08-2024 VWMEX and manage their inventory effectively.

Source: NHTSA ID: 11009234