2021-2025 Audi Q5 Spoiler Part Return Notice SM 08-2024

Audi has released Special Notice SM 08-2024 VWMEX, a critical parts circular issued on September 3, 2024. This notice outlines an important inventory management action for dealers, specifically targeting a particular spoiler component. The primary goal is to ensure that only high-quality, compliant materials are used in vehicle service and sales, thereby enhancing customer satisfaction and safety. This directive provides precise instructions for the return of specific parts, focusing on the 80A-807-434-E -GRU spoiler.

Affected Spoiler Part and Production Dates

The core instruction of Special Notice SM 08-2024 VWMEX pertains to the 80A-807-434-E -GRU (Spoiler) part. It is crucial for dealers and service centers to understand that this Audi Q5 spoiler return action is highly specific. Only spoilers bearing a production date of 2023-12-21, which corresponds to December 21, 2023, are affected and must be returned. All other spoilers with different production dates are deemed acceptable and should remain in inventory. The notice includes a visual example of a "NOT OK part" label, clearly highlighting the "2023-12-21" date to aid in accurate identification. This precision helps prevent unnecessary returns of good parts and focuses efforts on the specific batch identified for this action.

Important Warnings and Deadlines

Compliance with the specified deadline is paramount for dealers. All affected inventory of the 80A-807-434-E -GRU spoilers must be returned to the designated Parts Distribution Center (PDC) no later than September 24, 2024. Audi explicitly states, "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This strict policy means that any returns processed after this date will not be eligible for credit, potentially resulting in financial losses for the dealership. Furthermore, if new spoilers are required for service or sales, dealers are instructed to "re-order required new materials using the same part number." This confirms that the issue is isolated to a specific production run, and the part design itself remains valid.

Dealer Return Procedure Summary

To ensure a smooth and credited Audi Q5 spoiler return, dealers must adhere to a detailed claims procedure. The process begins with filing a separate "Claim with Return," where "Dlr Sup. Req. Return" should be selected as the item type. It is essential to include the Special Notice Number SM 08-2024 VWMEX and the Parts Circular number in the dealer comments section. The day after filing the claim, dealers should consult "Parts On Command" to retrieve the Delivery List document. Any discrepancies or problems identified during this review should be promptly communicated to the facing PDC. For packaging, a "YELLOW DEPOT REQUEST RETURN" label must be used, with the 40000XXXXX delivery document number clearly entered on it. This label must then be securely affixed to all packages containing the returned parts. Finally, a copy of the Delivery Document must be enclosed with the returned part(s) to complete the process. Following these steps ensures proper tracking and credit for the returned inventory.

Source: NHTSA ID: 11009219