2023 Audi MIB3 Infotainment Shortcuts Greyed Out TSB

Owners of certain 2023 Audi vehicles may experience an intermittent issue where shortcuts at the bottom of the MIB3 infotainment display, especially those for radio stations, appear greyed out and become unresponsive. This problem, identified as "91 MIB3 - shortcuts at bottom of display greyed out intermittently," is addressed by Audi Technical Service Bulletin (TSB) 2079212/1.

Symptoms

Vehicle owners may observe the following symptoms related to the MIB3 infotainment system:

• Shortcuts located at the bottom of the display, particularly those for radio stations, turn grey.
• The greyed-out shortcuts become inoperable.
• Deleting the affected shortcuts and then recreating them temporarily restores functionality.
• Other shortcuts, such as those for home addresses, are not affected by this issue.

This behavior indicates a problem with the infotainment system's functionality, specifically impacting shortcut operation and radio station selection. If you are experiencing these Audi e-tron MIB3 shortcuts issues, a software update is likely needed.

Diagnosis / Trigger Conditions

The condition is described as shortcuts to radio stations turning grey after a period of use, rendering them non-functional. The underlying cause has been identified as a software issue within the MIB3 system. The diagnostic address for the relevant control unit is 005F - Information electronics 1, with a noted software version of 38*.

Repair Procedure Summary

The resolution for the greyed-out MIB3 shortcuts involves updating the MMI (Multi Media Interface) software. This TSB (2079212/1) specifically replaces previous Pending Service Solutions (PSS) TSBs 2077425 (PSS MIB3: Shortcuts at bottom of display greyed out intermittently) and 2073135 (91 PSS MIB3: Radio favorites lost / shortcuts grayed out on lower screen).

The actual software update procedure is detailed in a separate document: TSB 2076404 00, titled "Service info: deployment overview for customer service packages MLB and MQB for MIB3/connectivity box." Technicians are instructed to follow the directions in TSB 2076404 00 to update the MMI software.

Owner Action

If your 2023 Audi is experiencing the Audi e-tron MIB3 shortcuts issue, where infotainment shortcuts are greyed out and unresponsive, you should schedule an appointment with an authorized Audi service center. The repair involves a software update to the MIB3 system. While this TSB itself does not provide billing information, the software update is typically performed under warranty if your vehicle is still within the warranty period. The service center will refer to TSB 2079212/1 and TSB 2076404 00 for the correct procedure.

Source: NHTSA ID: 11023797